Spanish Bilingual Client Service Agent

Manpower, Inc.; St. James Industrial; On-site; CAD 23,000 - 32,000; Full time

Job summary

Manpower in Winnipeg, MB is seeking a Spanish-English bilingual Client Service Agent to join our team. The role involves handling calls, assisting customers, and maintaining accurate records in a fast-paced environment.

Work is on-site with a consistent weekday schedule and competitive pay. Strong language skills and customer-service mindset are essential for success in this role.

Qualifications

• Fluency in Spanish and English, written and spoken.
• Experience or ability to pass a language proficiency test.
• Proficiency using computer systems and call center software.

Responsibilities

• Handle inbound and outbound calls in Spanish and English, delivering professional assistance.
• Assist customers with inquiries, complaints, and support requests courteously.
• Resolve issues efficiently to sustain high customer satisfaction.
• Document interactions accurately and maintain detailed records.
• Collaborate with teammates to improve service processes.

Skills

Spanish

English

Communication

Typing test

Call center software

Job description

Manpower

Winnipeg, MB R3H 0R9

Our client, a leading organization in customer service and support, is seeking a dedicated SpanishBilingual Client Service Agent to join their team.

Pay Range: $19.50 per hour

Working Hour: Monday through Friday, 8:00 AM to 4:00 PM CST

What's the Job?

• Handle inbound and outbound customer calls in both Spanishand English, providing professional assistance and support.
• Assist customers with inquiries, complaints, and support requests in a courteous and effective manner.
• Resolve customer issues efficiently, ensuring high levels of satisfaction and loyalty.
• Document customer interactions accurately and maintain detailed records for future reference.
• Collaborate with team members to enhance customer service processes and improve overall outcomes.

What's Needed?

• Fluency in both Spanishand English, written and spoken.
• Strong communication and interpersonal skills to connect effectively with diverse customers.
• Ability to pass a language proficiency test, including typing and grammar assessments.
• Proficiency in using computer systems and call center software.
• Strong problem-solving skills with attention to detail and the ability to work independently or as part of a team.

What's in it for me?

• Opportunity to work in a supportive and dynamic team environment.
• Gain valuable experience in bilingual customer service roles.
• Work with a reputable organization committed to diversity and inclusion.
• Enjoy a consistent work schedule with weekdays off.
• Be part of a company recognized for its ethical standards and commitment to employee development.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.