Spa Therapist Supervisor/Trainer

AIRE Ancient Baths; Toronto; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Birthday experience

Employee discounts

Job summary

AIRE Ancient Baths in Toronto is seeking a Therapist Supervisor/Trainer to lead the therapist and spa team, promoting service excellence and continuous improvement. You will uphold AIRE standards and manage daily operations.

You will oversee up to 20 team members, conduct trainings, schedule staff, monitor inventories, and ensure health & safety protocols while delivering massage services as needed. This is a full-time role with benefits.

Qualifications

• Minimum of 2 years practicing relaxation massage professionally.
• At least 2 years direct team leadership experience in spa, aesthetics, or wellness operations.
• Experience in wellness/ hospitality industry preferred.

Responsibilities

• Lead therapist and spa team to promote service excellence and continuous improvement.
• Supervise up to 20 team members per shift; lead pre-shift meetings; manage schedules and attendance.
• Train and onboard new therapists; conduct hands-on service trainings to ensure standards.
• Ensure health, safety, and grooming standards; collaborate with departments.

Skills

Relaxation massage

Team leadership

Scheduling

Staff coaching

Wellness operations

Tools

Tablet system

Job description

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

But what truly brings this experience to life goes beyond walls and water — it's the people behind it.

Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves.

Our Toronto Location

Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation. Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.

The Role

As the Therapist Supervisor/Trainer, you will lead the therapist and spa team, promoting AIRE service excellence, encouraging continuous improvement, skill development, and upholding company operational and people standards.

Key Responsibilities

Daily Departmental Duties:

• Supervise up to 20 team members (therapists and spa attendants) per shift to ensure smooth service delivery.
• Lead pre-shift meetings to share updates, motivate the team, and align on daily goals.
• Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.
• Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.
• Oversee service and break assignments, check time records, and ensure grooming standards are met.
• Maintain communication with other departments and document key updates and actions in the tablet.

Team Leadership

• Provide ongoing feedback and coaching to support therapist growth and maintain service quality.
• Hold one-on-one check-ins and help resolve team conflicts when needed.
• Assist with onboarding and training for new team members to ensure they understand AIRE standards.

Stock

• Monitor treatment room inventory and storage weekly and monthly.
• Place supply orders and coordinate deliveries to keep products available and organized.

Miscellaneous

• Ensure compliance with health and safety protocols.
• Collaborate in recruitment processes and conduct technical tests for new candidates.
• Provide massage services to support daily operations when needed.
• Train and onboard new RMTs and Non-RMT therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.
• Conduct hands‑on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.
• Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.
• Observe therapist services and provide real‑time feedback and coaching to maintain quality and adherence to AIRE expectations.

Who Are You

• You are highly organized and operational, with a strong ability to manage day‑to‑day activities in a spa or wellness environment.
• You have a minimum of 2 years practicing relaxation massage professionally.
• You enjoy scheduling, planning treatments, and making sure everything runs on time and to standard.
• You have at least 2 years of direct team leadership experience in spa, aesthetics, or wellness operations — not just overseeing, but actively managing, motivating, and developing your team.
• You bring a minimum of 2-3 years in the wellness, aesthetics, or hospitality industry.
• You feel confident managing people and taking ownership of the guest and staff experience.
• Whether you come from a therapy, aesthetics, or spa management background, what sets you apart is your ability to coordinate, solve problems, and lead by example.
• You are proactive, hands‑on, and always ready to step in and support the team when needed.

Why You Should Join Us

• Be part of a growing location and continue to help bring the AIRE experience to Toronto!
• Earn a competitive salary of $65,000–$70,000 per year.
• Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.
• Full time health benefits.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.
• Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city.

This is an existing position within the organization.