Lux Spa Concierge & Guest Experience Lead

AIRE Ancient Baths Copenhagen; Toronto; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Paid Sick Leave

Career Growth Opportunities

Exclusive Discounts

Employee Referral Bonus Program

Job summary

AIRE Ancient Baths in Toronto seeks a friendly receptionist to greet guests, manage check-ins and payments, and uphold luxury service standards. You will guide clients from arrival through checkout, ensuring a memorable experience in a premium wellness setting.

Ideal candidates bring 2+ years in customer service within hospitality or wellness, a polished demeanor, and strong organizational skills. A stylish, professional environment awaits in a historic space.

Qualifications

• 2 years of direct customer service experience in hospitality, fitness or wellness.
• Experience in luxury business and/or spa preferred.
• Proficient with Microsoft Office.
• Punctual, reliable and flexible with scheduling.
• Organized and detail-oriented.

Responsibilities

• Warmly welcome guests and manage check-ins/outs.
• Guide clients at the start of their journey and assist with payments.
• Maintain pristine reception area and presentation.
• Operate the reservation system and handle bookings.
• Provide excellent client service and respond to inquiries.

Skills

Customer service

Luxury hospitality

Microsoft Office

Punctual & reliable

Multitasking

Tools

Microsoft Office

Job description

AIRE Ancient Baths in Toronto seeks a friendly receptionist to greet guests, manage check-ins and payments, and uphold luxury service standards. You will guide clients from arrival through checkout, ensuring a memorable experience in a premium wellness setting.

Ideal candidates bring 2+ years in customer service within hospitality or wellness, a polished demeanor, and strong organizational skills. A stylish, professional environment awaits in a historic space.