Spa Supervisor

Groupe SKYSPA; Boucherville; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in wellness and fitness services seeks a Spa Supervisor to lead a dynamic team. This full-time role involves motivating staff, ensuring exceptional service, and maintaining smooth operations in a refined environment. With a focus on excellence and hospitality, you will play a key role in delivering unforgettable experiences to guests. Enjoy perks like free access to spas and generous discounts from day one, all while working in a positive, human-centered corporate culture that prioritizes employee well-being.

Benefits

Free access to spas for you and a guest

Generous discounts on treatments

Group health insurance

Telemedicine services

Flexible hours

Qualifications

• 2-3 years of experience in team management, ideally in a service-oriented environment.
• Bilingual in French and English, both spoken and written.

Responsibilities

• Lead and motivate a team of about 20 employees in a spa environment.
• Ensure exceptional customer experiences and smooth daily operations.

Skills

Team Management

Customer Service

Bilingual (French and English)

Problem Solving

Organizational Skills

Education

College Degree or Technical Diploma

Job description

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May 1, 2025

Spa Supervisor

Saint-Bruno-de-Montarville

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Join the FÖRENA Team as a Spa Supervisor (customer service)!

Are you a natural leader, passionate about excellence and well-being? Do you have the ability to communicate effectively and motivate a dynamic team while delivering an exceptional customer experience? This opportunity awaits you!

YOUR MISSION

As a Spa Supervisor, you will be responsible for guiding and motivating a team of about 20 employees. Reporting to the Operations Manager, you will be a true ambassador of our values of excellence and hospitality, ensuring smooth daily operations and team cohesion, all while ensuring an exceptional customer experience.

YOUR DAY-TO-DAY

1. Lead, inspire, and motivate your team in a refined and stimulating environment.
2. Ensure flawless operations while maintaining unmatched service standards.
3. Ensure a warm welcome for guests, manage appointments, and oversee the overall spa experience.
4. Actively participate in hiring, training, and evaluating your team members.
5. Handle complaints and client cases with professionalism and care.
6. Collaborate closely with other departments (spa treatments, site, restaurant, maintenance) to create unforgettable moments.

YOUR PROFILE

Professional Requirements

• 2 to 3 years of experience in team management, ideally in an environment where elegance and service quality are top priorities.
• College degree, technical diploma, or equivalent.
• Bilingual (French and English), both spoken and written.
• Experience in Spa or Hospitality is a major asset.

Personal Requirements

• Natural leadership with the ability to adapt to varying schedules.
• Ability to inspire and motivate a young and dynamic team.
• Strong sense of responsibility, initiative, and autonomy.
• Excellent organizational skills.
• Ability to solve problems and make decisions.
• Exceptional interpersonal skills and strong listening abilities.

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

• Full-time permanent position (40 hours/week), Tuesday to Saturday.
• Start date mid-April or to be discussed.

What It Means To Work With Us

• Free access to our 4 spas for you and a guest from Day 1.
• Generous discounts on all our treatments.
• Group health insurance, telemedicine services, flexible hours, and more.
• A positive work environment with people working together to achieve business goals!
• A human-centered corporate culture focused on employee well-being.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services