Spa Reservations Specialist - Alpine Luxury Benefits

Fairmont; Banff; Vor Ort; CAD 28.000 - 35.000; Vollzeit

Benefits dieser Stelle

Staff housing

Free meals

Benefits package

Pension plan

Travel program

Employee discounts

Zusammenfassung

Fairmont Banff Springs is seeking a detail‑oriented Spa Reservations Associate to join our team in the Canadian Rockies. You will manage spa reservations, handle communications, and help meet goals while delivering warm, professional service.

Starting rate is $20.18 per hour, with increases after six months and at three years to $25.54. Subsidized staff housing, a complimentary meal per shift, extensive benefits, and pension with employer matching are included.

Qualifikationen

• Previous reservations or sales experience is an asset.
• Opera PMS and CRS experience is an asset.
• Book4Time booking system experience is an asset.
• Strong communication, analytical, organizational and administrative skills.
• Strong computer skills with Word and Excel:
• Willingness to work shifts and varied days.

Aufgaben

• Provide professional, friendly service while managing Spa reservations and communications.
• Produce, audit, and update daily Spa reports for segments.
• Collaborate with Spa Sales, Reception, and Leadership teams to meet goals.
• Promote hotel services and assist guests with treatments and retail.
• Support Spa operations including reception, group sales and duties.

Kenntnisse

Reservations experience

PMS/CRS experience

Book4Time experience

Communication skills

Analytical ability

Organizational skills

Administrative skills

Tools

Opera PMS

CRS experience

Book4Time

MS Word

MS Excel

Jobbeschreibung

Fairmont Banff Springs is seeking a detail‑oriented Spa Reservations Associate to join our team in the Canadian Rockies. You will manage spa reservations, handle communications, and help meet goals while delivering warm, professional service.

Starting rate is $20.18 per hour, with increases after six months and at three years to $25.54. Subsidized staff housing, a complimentary meal per shift, extensive benefits, and pension with employer matching are included.