Fairmont Gold Supervisor - Front Office

Fairmont Waterfront; Banff; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Staff housing

Free meals

Benefits package

Pension plan

Travel program

Mountain Explorer rates

Staff discounts

Job summary

Fairmont Banff Springs is seeking a dedicated Fairmont Gold Supervisor to elevate guest service in our luxury hotel-within-a-hotel. Starting hourly rate is 24.74 CAD, rising to 29.31 CAD after three years, with tenure recognition.

Responsibilities include front desk duties, reservations review, concierge guidance, and seamless VIP experiences. Minimum 1 year front desk supervisory experience in a large hotel is preferred, with knowledge of Opera PMS and MS Office.

Qualifications

• Minimum 1 year front desk supervisory experience in a large hotel.
• Excellent knowledge of Opera PMS, Word and Excel.
• Excellent written and verbal skills with a high attention to detail.
• Experience in Royal Service and guest recovery is an asset.
• Graduate of Hotel Management or Hospitality program is an asset.

Responsibilities

• Provide excellence in guest service and act as liaison between the hotel and guests, handling requests promptly.
• Deliver warm, personalized service to exceed expectations with a curated guest experience.
• Perform front desk duties including posting charges, check-in/out, auditing and reporting.
• Review Fairmont Gold reservations for accuracy and standards.
• Provide concierge information on local attractions, dining, events and activities.
• Coordinate arrival/departure experiences with VIP guests and market mix.
• Support Lounge Attendants to uphold daily food and beverage standards.

Skills

Guest service

Team leadership

Communication

Education

Hotel Management or Hospitality program

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Job description

Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we're seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious "hotel within a hotel."

Starting Rate:$24.74 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.31

The official contracted title for this position is Executive Lounge - Supervisor.

Job Duties Include:

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think "outside the box"
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed

Qualifications

Your Skills & Qualifications:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Excellent written and verbal skills with a high attention to detail required
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
• Graduate of Hotel Management or Hospitality program an asset

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]