Spa Receptionist, Guerlain Spa at Hotel X Toronto

Hotel X Toronto; Toronto; On-site; CAD 25,000 - 36,000; Full time

Job summary

Hotel X Toronto seeks an experienced Spa Receptionist to welcome guests, manage appointments, and support both spa and retail operations in a luxury setting.

You will handle transactions, upsell services where possible, and assist in training new reception staff, ensuring guests receive a first-class experience aligned with the hotel’s brand standards.

Qualifications

• At least 1 year experience Hotel/Spa reception or equivalent.
• Experience in luxury and beauty environments is preferred.
• Experience with spa and retail operations is a plus.

Responsibilities

• Greet guests upon arrival and manage appointments and retail transactions.
• Handle guest inquiries and complaints professionally and courteously.
• Maintain accurate room charges and assist with upselling services.
• Restock and price retail shelves; support promotions and product updates.
• Train new reception colleagues on promotions and operations.

Skills

Customer service

Sales

Interpersonal skills

Communication

English proficiency

Attention to detail

Team spirit

Excellent presentation

Empathy

Coaching skills

Problem solving

Education

Make-up artistry certificate

Tools

Book For Time

Job description

Job Category: Hourly

Requisition Number: SPARE001641

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

Toronto, ON M6K3C3, CAN

Description

ROLE

• Be an Ambassador for the GUERLAIN brand, its history, values and know-how
• Oversee the Spa Reception and retail areas demonstrating a high level of professionalism

CONTRIBUTIONS & MAIN RESPONSIBILITIES

• Embody the brand’s history and values and share your enthusiasm with customers.
• Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for guests.
• Post room charges accurately and promptly.
• Wrap or bag merchandise for customers and invite customers to return upon departure.
• Price and restock retail shelves when necessary.
• Book appointments, upsell services where possible.
• Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.
• Handle all guest and client inquires and/or complaints in a professional and courteous manner.
• Build a lasting relationship with customers, secure their loyalty.

Broad competencies as a beautician

• Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
• Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, ageing process, global approach to beauty and well-being etc.)
• Achieve sales and rebooking objectives

ATTITUDE & SKILLS

• Team spirit
• Excellent presentation
• Sense of observation and a listening ear
• Good diction, instinctive sense of politeness
• Excellent interpersonal skills, empathy
• An active mind, enthusiasm and curiosity
• Highly independent and reactive
• Good analytical skills, pragmatic, solution driven
• Sensitive to the world of beauty and luxury, a refined eye for detail and elegance
• Excellent and varied technical skills (face & body)
• Coaching skills
• Good sales skills
• Good level of English
• Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

EXPERIENCE

• At least 1 year experience Hotel/Spa reception
• At least 3 years of experience working in the world of luxury and Beauty
• Previous Experience and knowledge of Book For Time software is preferred
• Make-up artistry certificate is an asset
• Mastery of at least 3 different massage techniques: 3 years (Preferred)

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.