Spa Reception

Urgo Hotels Canada; Niagara-on-the-Lake; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Hyatt colleague travel benefits

Brand-new luxury spa environment

Job summary

The Clayfield, a new 102-room luxury boutique hotel in Niagara-on-the-Lake, needs a Spa Receptionist who delivers warm, personalized service from arrival to departure. Reporting to the Spa Director, you’ll help create a refined guest experience grounded in calm luxury and craftsmanship.

This role suits someone who thrives in hospitality, enjoys building relationships, and takes pride in memorable guest experiences.

Qualifications

• Experience in luxury hospitality or high-end guest services.
• Strong communication and organizational skills are required.
• Ability to multitask in a fast-paced environment and maintain professionalism.

Responsibilities

• Welcome guests warmly and professionally.
• Manage appointments, reservations, confirmations, and guest inquiries.
• Process payments, memberships, gift cards, and retail purchases.
• Provide knowledgeable recommendations regarding treatments, services, and spa amenities.
• Promote spa packages, promotions, and retail products.
• Coordinate therapist schedules and maximize booking efficiency.
• Ensure reception, retail, and lounge areas are immaculate and well-stocked.
• Maintain inventory of retail displays and guest amenities.
• Support laundry, stocking, and light housekeeping throughout the spa as needed.
• Resolve guest concerns promptly and professionally.
• Collaborate with all spa departments to deliver seamless service.
• Maintain accurate guest records while respecting confidentiality.

Skills

Luxury hospitality

Guest service

Communication

Multitasking

Flexibility

Retail sales

Tools

Spa booking software

MS Office/CRM

Job description

Location: Niagara-on-the-Lake, ON
Opening: Summer 2026

The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, the hotel will deliver a refined, highly personalized guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.

The Spa at The Clayfield is a thoughtfully designed, intimate space offering a refined, restorative experience that reflects the hotel’s sense of place, craftsmanship, and quiet luxury. It is not simply an amenity, but a core expression of the guest experience—where every detail, from treatment to environment, is considered and intentional.

The Spa Receptionist is often the first and last impression of the spa experience. Reporting to the Spa Director, this role delivers warm, personalized service while ensuring every guest enjoys a seamless luxury experience from arrival through departure.

This position is ideal for someone who thrives in hospitality, enjoys building relationships, and takes pride in creating memorable guest experiences.

What You'll Do

• Welcome guests warmly and professionally.


• Manage appointments, reservations, confirmations, and guest inquiries.


• Process payments, memberships, gift cards, and retail purchases.


• Provide knowledgeable recommendations regarding treatments, services, and spa amenities.


• Promote spa packages, promotions, and retail products.


• Coordinate therapist schedules and maximize booking efficiency.


• Ensure reception, retail, and lounge areas remain immaculate and well-stocked.


• Maintain inventory of retail displays and guest amenities.


• Support laundry, stocking, and light housekeeping throughout the spa as needed.


• Resolve guest concerns promptly and professionally.


• Collaborate with all spa departments to deliver seamless service.


• Maintain accurate guest records while respecting confidentiality.

What You'll Bring

• Previous experience in luxury hospitality, hotel, spa, or guest services preferred.


• Exceptional communication and organizational skills.


• Strong computer skills and experience with spa booking software is an asset.


• Professional appearance and polished communication.


• Passion for hospitality and personalized guest care.


• Experience with retail sales and achieving sales goals.


• Ability to multitask in a fast-paced environment.


• Flexible availability including evenings, weekends, and holidays.

Why Join Us

• Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth


• A rare opportunity to help shape the spa operation of a brand-new luxury hotel


• Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.


• Access to Hyatt colleague travel benefits


• A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.

Source: Urgo Hotels & Resorts Canada