Spa Receptionist

Naturally Pacific Resort; Campbell River; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that prioritizes wellness and hospitality as a Spa Receptionist. You will be the first and last point of contact for guests, ensuring they have an exceptional experience. Your role involves managing inquiries, scheduling treatments, and providing comprehensive information about services. This position offers a unique opportunity to work in a serene environment, collaborate with a diverse team, and contribute to creating memorable experiences. If you are passionate about wellness and enjoy working in a supportive atmosphere, this role is perfect for you.

Benefits

Comprehensive health, vision, and dental coverage

Ongoing training and development opportunities

Employee and Family Assistance Program

Discounts on resort amenities and services

Support for health and wellness goals

Registered Pension Plan eligibility after 1 year

Accommodations available for qualifying candidates

Qualifications

• 2+ years of experience in a high-volume spa or hospitality environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet guests warmly and manage inquiries both in person and over the phone.
• Schedule appointments and maintain accurate guest records.

Skills

Exceptional communication skills

Multitasking

Organizational abilities

Knowledge of spa booking systems

Education

2 years of Receptionist experience

2-3 years of guest service experience

Tools

Spa booking systems

Job description

The Team

At Naturally Pacific’s Immersion Spa + Wellness, we go beyond traditional treatments to offer a serene and rejuvenating escape. With a diverse range of wellness experiences—including relaxation rituals, therapeutic treatments, and beauty services—we create a sanctuary for both guests and team members within Naturally Pacific Resort.

Our team is as diverse as our offerings, bringing together wellness practitioners of various modalities and dedicated support staff who share a passion for creating exceptional spa experiences. We foster an environment of collaboration, innovation, and inclusivity, where every team member plays a vital role in delivering moments of relaxation and renewal.

Becoming part of our team means joining a supportive and inspiring workplace where your contributions are valued and celebrated. If you are passionate about wellness and hospitality, we invite you to be part of Immersion Spa + Wellness.

The Role

As a key member of our team the Spa Receptionist will be the initial and last point of contact with our guests, playing a pivotal role in our brand and success. They are responsible for warmly greeting guests both in person and over the phone, handling all inquiries, and having comprehensive knowledge of our treatments, products, services, and pricing. The Spa Receptionist also has the crucial task of scheduling treatments in a way that optimizes the time and recommending or selling retail items. Ultimately, their goal is to ensure that all spa guests have an exceptional experience.

Your contributions to the team include:

1. Create a professional, calming, and relaxing environment for guests.
2. Provide comprehensive information to guests about our services, rates, and relevant details, demonstrating in-depth knowledge.
3. Efficiently manage communication through in-person interactions, phone calls, and emails, responding to inquiries with professionalism and promptness.
4. Meticulously schedule guest appointments, showcasing excellent organizational abilities and attention to detail.
5. Work closely with Spa Director and Assistant Spa Manager.
6. Skillfully handle financial transactions, including payment processing and issuing receipts, with accuracy and efficiency.
7. Maintain precise and confidential guest records, ensuring privacy and security.
8. Collaborate closely with Management and our skilled team ensuring effective coordination of guest services and schedules.
9. Maintain a clean, organized, and inviting reception area and treatment rooms, contributing to the overall ambiance of our spa.
10. Key-holder position: Be responsible and reliable on your scheduled days and be present and punctual to open and close the spa.
11. Additional tasks and duties as assigned.

A few things we are looking for in a new team member:

1. 2 years of previous Receptionist experience in a high-volume spa/health club operation, preferably within a hospitality/hotel environment.
2. 2-3 years of guest service experience.
3. Exceptional communication skills.
4. Excellent working knowledge of spa booking systems.
5. Previous sales/retail experience is an asset.
6. Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays).
7. Ability to multitask.

Perks & Benefits

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

1. Comprehensive employer paid health, vision, and dental coverage for you and your family.
2. Access to ongoing training and development opportunities to support your career growth and advancement within the company.
3. Employee and Family Assistance Program.
4. Discounts on various resort amenities and services such as food, golf, retail, and spa.
5. Support for your health and wellness goals.
6. Registered Pension Plan (RPP) eligibility after 1 year.
7. Accommodations available for qualifying candidates.

We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to genuine hospitality. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

The Resort

At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application!