Spa Reception Agent

AccorHotel; Banff; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Travel discounts at Accor properties

Job summary

Fairmont Banff Springs is seeking a Spa Reception Agent to welcome guests with a personalized greeting and to assist with treatment selections. The role focuses on delivering an exceptional spa experience and requires strong communication skills and spa or hospitality experience.

Starting rate is $20.18 per hour with increases after six months and at three years, up to $25.54. Subsidized on-site staff accommodation, meals, and a comprehensive benefits package are offered for full‑time permanent

Qualifications

• Minimum 1 year experience in spa industry or hospitality preferred.
• Diploma or Degree in hospitality or related field an asset.
• Computer literacy in Microsoft Office, Word, Excel.
• Excellent communication skills, both written and spoken.

Responsibilities

• Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
• Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
• Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
• Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
• Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.

Skills

Hospitality experience

Customer service

Microsoft Office

Communication skills

Education

Diploma or Degree in hospitality

Tools

Microsoft Office

Job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

First impressions are everything! As a SpaReception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate:$20.18

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54

Job Duties Include:

• Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.
• Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.
• Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.
• Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.
• Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.

Qualifications

Your Skills & Qualifications:

• Minimum of 1yearexperience in spa industry or hospitality preferably in a similar position
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]