Therapist/Esthetician

Rosewood Hotel Georgia; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Job summary

Rosewood Hotel Georgia, a Rosewood Hotel, is seeking an exceptional Spa Therapist/Esthetician to provide all massage, hydrotherapy and body services at the Rosewood Spa. The role requires minimum 2 years of luxury spa experience, plus esthetic certification and CPR.

You will maintain guest satisfaction, uphold Forbes and LQA standards, and collaborate with the team to ensure outstanding guest experiences. Proficiency in English is required; additional language is a plus.

Qualifications

• Minimum 2 years of experience as esthetics/massage in a luxury spa environment.
• High school diploma; esthetic certification from the Cosmetology Association of BC; CPR certified.
• Knowledge of SpaSoft is an asset.
• Ability to provide massage and body treatments; deliver exceptional guest service.

Responsibilities

• Provide all massage, hydrotherapy and body services offered by the spa.
• Maintain knowledge of policies, standards, and hotel/spa packages.
• Attend meetings, trainings, and share knowledge with co-workers.
• Ensure proper sanitation, draping, and safety during treatments.
• Bind with guests to anticipate and address service needs; resolve issues.
• Prepare guest consultations; recommend spa products and treatments.
• Follow opening/closing procedures and report inventory needs.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Esthetic Certification (Cosmetology Association of BC)

CPR certification

Diploma or degree in related field

Tools

SpaSoft

Job description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Spa Therapist/Esthetician. The Spa Therapist/Esthetician is responsibletoprovide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

Responsibilities:

• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
• Be familiar with all hotel/spa packages, promotions, prices, and rates.
• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform opening/closing procedures following proper cleanliness and sanitization standards.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and allproducts used by therapists while performing their treatments).
• Maintain inventory products and supplies.
• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols and SOP’s.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Verify medical releases from guests with applicable medical conditions.
• Follow proper draping procedures.
• Sanitize implements and working areas.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
• Handle emergency procedures and report any accidents to your manager and security.
• Fill out necessary reports as required.
• Perform all other duties as required.

Experience: Minimum 2 years of experience as esthetics/ massage in a luxury spa environment, preferably within a luxury hotel.

Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.

General/Technical Skills: Ability to:

• Perform job functions with attention to detail, speed, and accuracy.
• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with cos-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of SpaSoft is an asset.

Language: Required to speak, read, and write English. Additional language is an asset.

Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work

periods, and satisfactorily communicate with guests and co-workers to their understanding.

Visa Requirements: Must be legally eligible to work in Canada.