Facility Operations Supervisor (Spa)

AccorHotel; Banff; On-site; CAD 34,371 - 41,438; Full time

Benefits offered by this job

Subsidized staff accommodation

One complimentary meal per shift

Comprehensive benefits package

Pension plan with employer match

Employee travel program

Staff room discounts

Job summary

Fairmont Banff Springs, set in a premier alpine destination, seeks a Facility Operations Supervisor to oversee spa, pool and fitness facilities. You will lead housekeeping efforts, ensure safety, and drive operational excellence while delivering exceptional guest experiences in a luxury environment.

Ideal candidates have leadership experience, housekeeping background, and a willingness to train staff. The role includes scheduling, recruitment support, and ongoing performance feedback in a

Qualifications

• Previous Housekeeping experience an asset.
• Previous Leadership experience required.
• Pool Operation Certification an asset.
• Standing and walking throughout shift – 70% of time
• Sitting – 20% of time
• Lifting/Carrying/Pulling – Up to 20lbs 10% of work time

Responsibilities

• Provide professional, engaging, and friendly service to guests.
• Support daily operations of spa, aquatic and fitness facilities, ensuring cleanliness, maintenance, and safety standards.
• Assist with training programs related to facility operations and spa standards.
• Lead daily line-ups and communicate priorities.
• Support achievement of Facility Operations goals and initiatives.
• Assist in supervising and developing facility operations staff.
• Participate in recruitment and onboarding of new colleagues.
• Assist with scheduling to ensure coverage and service excellence.
• Participate in performance evaluations and provide feedback.
• Conduct inspections to ensure cleanliness, organization, and presentation.

Skills

Leadership experience

Housekeeping experience

Standing/walking 70%

Sitting 20%

Lifting up to 20lbs 10%

Job description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Fairmont Spa at The Fairmont Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

The Facility Operations Supervisor plays a key role in ensuring guest and member satisfaction by maintaining exceptional cleanliness standards, overseeing facility operations, and ensuring all equipment and amenities are functioning at peak performance. This position supports the day-to-day operation of the aquatic, fitness and spa facility, promotes a safe and welcoming environment, and assists in managing labor and operating expenses while upholding the highest standards of service excellence.

Starting Rate:

$24.95 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.08

Job Duties Include:

Reporting to the Facility Operations Manager, responsibilities and essential job functions include but are not limited to the following:

This position is ideal for a hands‑on leader who is passionate about facility excellence, colleague development, operational efficiency, and delivering exceptional guest experiences in a luxury spa environment.

• Consistently provide professional, engaging, and friendly service to both internal and external guests.
• Support the daily operations of the spa, aquatic and fitness facilities, ensuring cleanliness, maintenance, and safety standards are consistently met.
• Assist with the implementation and delivery of colleague training programs related to facility operations and spa standards.
• Lead daily line‑ups and participate in departmental meetings, communicating operational priorities and updates effectively.
• Support the execution of Facility Operations goals and departmental initiatives.
• Assist in supervising, coaching, training, and motivating facility operations colleagues.
• Participate in recruitment activities, including interviewing and onboarding new colleagues.
• Assist with scheduling facility colleagues to ensure operational coverage and service excellence.
• Participate in colleague performance evaluations and provide ongoing feedback and development support.
• Conduct routine inspections and walkthroughs throughout the facility to ensure the highest standards of cleanliness, organization, functionality, and presentation.
• Support the oversight of Pool Operators and help ensure compliance with health, safety, and regulatory requirements for all aquatic facilities.

Your Skills & Qualifications:

• Previous Housekeeping experience an asset.
• Previous Leadership experience required.
• Pool Operation Certification an asset..
• Standing and walking throughout shift – 70% of time
• Sitting – 20% of time
• Lifting/Carrying/Pulling – Up to 20lbs 10% of work time

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses