Spa Guest Experience Coordinator

Banff Caribou Properties Ltd.; Banff; On-site; CAD 22,000 - 32,000; Full time

Job summary

Banff Caribou Properties Ltd. is seeking a Spa Receptionist to greet guests, manage bookings, and support daily spa operations. You will share product knowledge, offer local recommendations, and assist with retail purchases to ensure a memorable guest experience.

Ideal candidates have reception or customer service background, strong communication, and a positive, team-oriented attitude. ProServe certification is preferred to support beverage and service standards.

Qualifications

• Experience in reception, admin, or customer service.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new systems.
• Flexible, adaptable, and team-oriented.
• ProServe Certification required.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized experience.
• Answer incoming calls and assist guests with bookings and inquiries.
• Schedule spa appointments and communicate arrival times and cancellation policies.
• Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations.
• Share knowledge of spa treatments, products, local activities, and attractions.
• Assist guests with retail purchases and provide product recommendations.
• Process debit and credit card transactions and maintain accurate cash handling procedures.
• Maintain a clean, organized, and welcoming spa environment.
• Support additional operational duties as required.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Computer skills

Adaptability

Team player

Positive attitude

Education

ProServe Certification

Tools

POS system

Job description

Banff Caribou Properties Ltd. is seeking a Spa Receptionist to greet guests, manage bookings, and support daily spa operations. You will share product knowledge, offer local recommendations, and assist with retail purchases to ensure a memorable guest experience.

Ideal candidates have reception or customer service background, strong communication, and a positive, team-oriented attitude. ProServe certification is preferred to support beverage and service standards.