Solutions Petal Inc. - Manager, Support & Billing Services

Petal; Duncan; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Recurring hybrid work allowance

Competitive compensation

4 to 6 weeks of paid vacation

5 paid personal days

Group RRSP/DPSP plan with employer contribution

Modular group insurance plan

Annual wellness allowance

Access to Lumino Health telehealth application

Job summary

Petal is seeking a skilled manager to lead a team of billing professionals in Duncan, BC. The role focuses on enhancing client relationships, improving operations, and supporting team development in a hybrid work environment. Ideal candidates will showcase proven experience in team leadership, effective communication, and conflict resolution. Petal promotes equity in hiring and offers competitive compensation and benefits including flexible work arrangements, substantial vacation, and wellness support.

Qualifications

• Proven experience managing and developing teams in an operations or service environment.
• Ability to identify opportunities for improvement and contribute to operational direction.
• Clear communicator who builds trust and maintains strong working relationships.
• Ability to navigate complex situations and support effective resolution.
• Experience working with clients in account, service, or partnership roles.
• Well-organized, dependable, and able to manage priorities independently.
• Comfortable working in a hybrid environment, including regular in-person client meetings.

Responsibilities

• Coach and support a team of billing professionals and team leads.
• Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing.
• Oversee billing productivity, accuracy, and turnaround times.
• Act as a key point of contact for complex issues.
• Support the integration of teams, processes, and systems.

Skills

Team management

Client relationship management

Conflict resolution

Communication

Organizational skills

Job description

About Petal

Petal is a leading Canadian healthcare orchestration and billing company that transforms healthcare systems into agile, efficient, and resilient solutions through advanced analytics and insights.

The Medcom division is a premier medical billing services provider in British Columbia with over 30 years of experience.

Petal has been recognized as a Great Place to Work in both technology and healthcare sectors.

Why this role is interesting

• Support teams through growth, change, and integration.
• Build strong, lasting relationships with clients in a service‑driven environment.
• Enhance operational performance and service quality.
• Identify opportunities and help guide the evolution of billing operations across BC.
• Contribute to a collaborative and evolving healthcare ecosystem.

What You’ll Do

Support & grow teams

• Coach and support a team of billing professionals and team leads.
• Strengthen team capabilities and encourage accountability, collaboration, and knowledge sharing.
• Foster a positive and inclusive environment during periods of change.

Improve operations

• Oversee billing productivity, accuracy, and turnaround times.
• Use performance insights to identify trends, prioritize opportunities, and implement improvements.
• Build a strong understanding of operations within your first 90 days.

Client relationships & issue resolution

• Act as a key point of contact for complex issues.
• Navigate conflict situations with care and professionalism to reach effective outcomes.
• Build and maintain strong relationships with physician clients (virtual and in‑person).
• Coordinate and participate in client meetings across the region.

Integration & continuous improvement

• Support the integration of teams, processes, and systems.
• Align workflows and contribute to the evolution of best practices across teams.
• Keep the Director informed of progress, challenges, and opportunities.

Qualifications

• Proven experience managing and developing teams in an operations or service environment.
• Ability to identify opportunities for improvement and contribute to operational direction.
• Clear communicator who builds trust and maintains strong working relationships.
• Ability to navigate complex situations and support effective resolution.
• Experience working with clients in account, service, or partnership roles.
• Well‑organized, dependable, and able to manage priorities independently.
• Comfortable working in a hybrid environment, including regular in‑person client meetings.
• Based within commuting distance of North Vancouver or Duncan.

Benefits

• Recurring hybrid work allowance.
• Competitive compensation that recognizes your contribution.
• 4 to 6 weeks of paid vacation per year.
• 5 paid personal days per year.
• Group RRSP/DPSP plan with employer contribution.
• Modular group insurance plan from day 1.
• Annual wellness allowance.
• Access to the Lumino Health telehealth application.

Inclusive environment

Petal is committed to employment equity and encourages applications from underrepresented groups, including women, Indigenous peoples, persons with disabilities, and visible minorities. Accommodation is available upon request throughout the recruitment process.