Solutions Petal Inc. - Customer Onboarding Advisor

Petal; Quebec; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Recurring hybrid work allowance

4 to 6 weeks of paid vacation

5 paid personal days

Group RRSP/DPSP plan with employer contribution

Annual wellness allowance

Access to Lumino Health telehealth application

Job summary

Petal is seeking a dedicated onboarding coordinator to support physicians using the Xacte medical billing platform in Quebec. This hybrid role involves setting up new client profiles, coordinating internal teams, and ensuring a seamless onboarding experience. Candidates must be detail-oriented, have experience in customer service, and communicate effectively in both French and English. Join Petal for a hands-on role with a direct impact on healthcare delivery and enjoy benefits like paid vacation and a hybrid work allowance.

Qualifications

• Experience in customer service, onboarding, or coordination.
• Ability to follow up in a structured and organized manner.
• Capability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support physicians on the Xacte medical billing platform from needs assessment to go-live.
• Set up and configure client profiles with required information.
• Coordinate with internal teams for training and support.
• Ensure a seamless and timely go-live process.

Skills

Detail-oriented

Communication in French and English

Customer service experience

Time management

Technology aptitude

Relationship building

Job description

Who We Are

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world‑class healthcare through Healthcare BI, advanced analytics, and informed insights.

Xacte Division

The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology.

Why this role is interesting

• You support physicians who use the Xacte medical billing platform, from needs assessment through to go‑live.
• You ensure that their profile is properly created, that all information is complete, that they are correctly registered with the RAMQ, and that everything is in place so they can start using the platform effectively.
• Your role helps deliver a structured, seamless, and professional experience, while building a relationship of trust from the very beginning.

In this role, you will:

• Take ownership of new clients as they come on board and understand their needs.
• Set up and configure their profiles while validating required information.
• Coordinate next steps with internal teams (training, billing, support).
• Follow up to ensure a seamless and timely go‑live.

What we’re looking for

• Are structured and detail‑oriented in your follow‑ups.
• Can manage multiple priorities without losing track.
• Are comfortable interacting with a variety of stakeholders, including professionals.
• Communicate clearly and effectively in both French and English.
• Are able to build strong, trust‑based relationships with clients.
• Are comfortable using technology and web‑based platforms.
• Have relevant experience in customer service, onboarding, or coordination.
• Can thrive in a fast‑paced environment with tight deadlines.
• Are able to work independently within a structured framework.

Hybrid Model

This role is offered in a hybrid model, with a minimum of one (1) day per week in the office.

Why join Petal

• A hands‑on role with a direct impact on physicians’ experience across Quebec.
• A work environment where collaboration and respect are part of everyday life.
• An experienced and approachable team.
• Evolving tools and processes.
• A growing company in the healthcare sector.

What We Offer

• Recurring hybrid work allowance.
• Compensation that recognizes your contribution.
• 4 to 6 weeks of paid vacation per year.
• 5 paid personal days per year.
• A group RRSP/DPSP plan with employer contribution.
• A modular group insurance plan, from day 1.
• An annual wellness allowance.
• Access to the Lumino Health telehealth application.

An Inclusive Environment

Petal is committed to employment equity and encourages applications from under‑represented groups, including women, Indigenous peoples, persons with disabilities, and visible minorities. Accommodation is available upon request throughout the recruitment process.