Solutions Engineer –DJI Enterprise (Geospatial)-Hybrid/Remote

SFM; Dorval; On-site; CAD 95,000 - 125,000; Full time

Benefits offered by this job

4-day work week

Flex-time arrangements

30-day annual travel allowance

Car charging on premises

RRSP employer match

Discounted employee pricing on brands

Job summary

SFM is seeking a Solutions Engineer – DJI Enterprise (Geospatial) to join our technical field team. In this customer-facing role, you will provide pre- and post-sales geospatial expertise across the DJI Enterprise portfolio, focusing on data acquisition, surveying, mapping, and drone workflows.

You will collaborate with resellers, sales, and service teams, deliver demonstrations and training, and travel across Canada to customer and partner sites, with occasional international travel for events.

Qualifications

• Minimum of three years in a customer-facing technical role within the UAV sector.
• Geospatial data acquisition, surveying and mapping workflows; photogrammetry, LiDAR, GNSS, RTK/PPK, GCPs, data accuracy validation.
• DJI Enterprise technical or product certifications.
• DJI Dock deployment or certification experience.
• Experience processing geospatial data with DJI Terra, Pix4D, DroneDeploy, ArcGIS or similar.
• Knowledge of enterprise drone platforms, payloads, sensors and data-processing workflows.
• Strong knowledge of Canadian RPAS regulations, flight planning and safety.
• Fluent in English and French.

Responsibilities

• Serve as the primary technical contact for customers, sales teams, and partners with troubleshooting and field support.
• Collaborate with internal teams to diagnose issues and ensure customer requirements are met.
• Maintain up-to-date knowledge of drone solutions and regulatory developments.
• Conduct product demonstrations, technical workshops, and training for customers and partners.
• Develop technical documentation and educational resources.

Skills

Geospatial experience

Customer-facing

Technical troubleshooting

Product demonstrations

Travel readiness

Education

University degree in geomatics / GIS

Equivalent relevant experience

Tools

DJI Terra

Pix4D

DroneDeploy

ArcGIS

QGIS

Job description

Title: Solutions Engineer – DJI Enterprise (Geospatial)

Reports to: Director of Brand Management

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued.

Why Choose SFM?

At SFM, you’ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you’re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!

What you'll have at SFM:

Progressive, flexible work arrangements with benefits such as:

• 4-day work week — a first in our industry
• Flex-time arrangements
• 30-day per year allowance to work from anywhere, globally
• Car charging stations on premises.
• RRSP employer match program.
• Discounted employee pricing on products from the brands we distribute.
• Extended health benefits.
• A place at an organization that has perennially achieved status among Canada's Best Managed Companies.

Job Statement

We’re hiring a Solutions Engineer – DJI Enterprise (Geospatial) to join our growing technical team. In this customer-facing, field-based role, you will provide pre- and post-sales technical expertise across the DJI Enterprise portfolio, with a particular focus on geospatial data acquisition, surveying, mapping, inspection, and remote drone operations.

You will work closely with authorized resellers, sales, brand management, service teams, and DJI to design solutions, conduct demonstrations, deliver technical training, support deployments, and troubleshoot hardware, software, and workflow-related issues.

Regular travel across Canada is required to visit customer and partner locations. Occasional international travel may also be required, including attendance at major exhibitions, training sessions, and industry events.

Responsibilities

• Serve as the primary technical contact for customers, sales teams, and partners, providing expert support, hardware and software troubleshooting, and minor field repairs, ensuring timely and effective issue resolution.
• Collaborate closely with Service, Vendors, brand management, and internal teams to diagnose complex issues, coordinate resolutions, and ensure customer requirements and service standards are consistently met.
• Maintain in-depth technical knowledge of the company’s drone solutions, including features, specifications, integrations, and applications, while staying current with industry advancements and regulatory developments.
• Conduct product demonstrations, technical workshops, and structured training programs for customers, sales teams, and partners to enhance product adoption and operational effectiveness.
• Develop and maintain technical documentation and educational resources, including user guides, webinars, tutorials, blogs, and best-practice materials.
• Provide technical expertise to support sales and marketing initiatives, including customer presentations, proposals, solution design input, white papers, case studies, and other go-to-market materials.
• Gather and analyze customer feedback and field insights to support product enhancements, new feature development, and continuous improvement initiatives.
• Participate in product testing, validation, and quality assurance processes to ensure performance standards and reliability.
• Represent the company and its vendors at industry events, trade shows, and conferences, delivering technical insight and strengthening market presence.

Qualifications

• Minimum of three years of hands-on experience in a customer-facing technical, solutions engineering, applications specialist, or product specialist role within the UAV sector
• Demonstrated geospatial experience, including aerial data acquisition, surveying and mapping workflows, photogrammetry, LiDAR, GNSS, RTK/PPK, ground control points, coordinate systems, and data accuracy validation.
• Relevant DJI Enterprise technical or product certifications.
• DJI Dock deployment or certification experience.
• Experience processing and interpreting geospatial data using platforms such as DJI Terra, Pix4D, DroneDeploy, ArcGIS, QGIS, or similar applications.
• Knowledge of enterprise drone platforms, payloads, sensors, software, and data-processing workflows.
• Valid Transport Canada Pilot Certificate – Advanced Operations.
• Strong knowledge of Canadian RPAS regulations, airspace requirements, flight planning, operational safety, and industry standards.
• University degree or college diploma in geomatics, surveying, civil or geomatics engineering, GIS, computer science, or another related technical discipline. Equivalent relevant experience will also be considered.
• Strong problem-solving, critical-thinking, organizational, and time-management skills.
• Strong relationship-building skills and the ability to collaborate effectively with customers, resellers, sales teams, and technical partners.
• Professional written and verbal communication skills in both English and French.
• Ability and willingness to travel within Canada as required.

What We Do

SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team!