Solutions Engineer

Rootly; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and vision coverage

3 weeks of vacation plus unlimited sick days

$500 stipend for home office setup

Access to AI tools

Job summary

A pioneering incident management platform is seeking a Solutions Engineer to join their team in Toronto, Ontario. In this role, you will guide customers in implementing solutions, develop best practices, and drive technical discussions with engineering teams. With a focus on REST APIs, cloud platforms, and customer engagement, this role requires 5+ years of experience and strong communication skills. The company offers competitive compensation, comprehensive benefits, and a collaborative work environment.

Qualifications

• 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
• Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
• Hands-on experience with Infrastructure as Code, ideally Terraform.
• Familiarity with at least one major cloud provider (AWS, GCP, or Azure).
• Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
• Experience designing and implementing enterprise integrations.
• Proven ability to work cross-functionally with various teams.
• Excellent communication and presentation skills.

Responsibilities

• Guide customers on their journey to success with Rootly.
• Develop best practices and content around Incident Management.
• Collaborate across teams to represent customers’ voices.
• Drive technical conversations with engineering teams.
• Ensure solution requirements are clearly represented.

Skills

REST APIs

Webhooks

Data mapping

Infrastructure as Code

Terraform

Cloud platforms (AWS, GCP, Azure)

JavaScript

Python

Ruby

Go

Job description

About Rootly

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We\'d be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

The Role

Join our Solutions Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly. As a Solutions Engineer you\'ll bring technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On-Call, and collaborate across Engineering, Customer Success, Support, and Product teams to represent the customers’ voice and drive continuous product improvements. This role requires hands-on work with the integration surface that matters to our customers, including REST APIs, webhooks, Infrastructure as Code (Terraform), and cloud platforms such as AWS, GCP, or Azure. You will drive technical conversations with engineering teams at customer organizations and operate as a technical partner internally to ensure that solution requirements are clearly represented.

If you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem-solving, can-do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry-leading product.

What You\'ll Need

• 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
• Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
• Hands-on experience with Infrastructure as Code, ideally Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure).
• Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
• Experience designing and implementing enterprise integrations.
• Proven ability to work cross-functionally and partner with Sales, Product, Engineering, Customer Success, and Support.
• Excellent communication and presentation skills, with the ability to engage engineering and executive audiences.
• Ability to prioritize responsibilities while adapting to a rapidly changing environment.

Why Rootly

We’re not just another startup. We’re building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.

Here’s what you can expect when you join Rootly:

• Competitive compensation and early equity in a fast-growing, venture-backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
• $500 stipend for home office setup.
• Unlimited token usage and access to AI tools
• A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.

If this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.