Senior Site Reliability Engineer

Rootly; Toronto; On-site; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical coverage

3 weeks of vacation

$500 office setup stipend

Unlimited access to AI tools

Job summary

A fast-growing tech startup in Toronto is seeking an experienced Site Reliability Engineer. The role involves enhancing service performance, owning CI/CD pipelines, and building automation tools. Ideal candidates have over 5 years in engineering roles, strong knowledge of cloud infrastructure, and experience with incident response systems. This position offers competitive compensation, comprehensive benefits, and a collaborative environment focused on technical excellence and innovation.

Qualifications

• 5+ years experience writing software in a production environment.
• Deep familiarity with incident response and monitoring.
• You write production-grade software to solve infrastructure problems.

Responsibilities

• Enhance observability, reliability, and performance of services.
• Own CI/CD pipelines and incident response processes.
• Build tools to improve engineering velocity and developer experience.

Skills

5+ years of experience in an SRE, Platform, or Infrastructure Engineering role

Strong technical knowledge of cloud infrastructure

Proficiency in observability and performance tuning

Experience with CI/CD systems

Hands-on experience with web or RPC services at scale

Tools

Ruby

Go

Job description

About Rootly

At Rootly, we are on a mission to be the go‑to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry‑leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise‑ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About the Role

This is an opportunity to join Rootly as an early SRE leader and shape our technical foundation. You will experience the balance of being scrappy and operating at scale. What you’ll be doing one day could look very different the next. You will be empowered to identify opportunities that will help us grow and own it. In short, this role is designed for individuals that crave ownership, stimulating technical challenges, love shipping fast, and are mission driven. We won’t sugarcoat it, the work will be challenging, but it will also be one of the most rewarding learning experiences of your career.

Responsibilities

• Embed with product teams to enhance observability, reliability, and performance of their services.
• Own our CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to eliminate manual toil, improve engineering velocity and developer experience, and improve system reliability.
• Collaborate deeply across engineering to understand systems at the code level and surface cross‑cutting reliability, performance, and scaling concerns.
• Architect and scale our infrastructure, ensuring best‑in‑class performance, availability, and operational excellence.
• Drive capacity planning efforts to ensure our infrastructure is resilient and scalable as we grow.
• Define and manage SLOs and error budgets in partnership with Engineering teams who own production services.
• Be vocal – act as a strong voice and force of reliability, quality, performance, and scalability.

About You'll Need

• 5+ years of experience in an SRE, Platform, or Infrastructure Engineering role.
• 5+ years of experience writing software in a production environment.
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices.
• Strong understanding of observability, performance tuning, and scaling strategies.
• Deep familiarity with incident response, monitoring, and CI/CD systems.
• Hands‑on experience supporting web or RPC services at meaningful scale.
• You write code to solve infrastructure problems; not shell scripts alone, but production‑grade software.

Preferred Qualifications

• You have a big‑picture systems mindset and a proactive approach to reliability.
• You’ve embedded with product teams and influenced design and architecture decisions.
• You’re comfortable taking ownership of complex problems—and seeing them through.
• Experience with Ruby and Go is a plus.

Why Rootly?

We’re not just another startup. We’re building something category‑defining and want teammates who crave ownership, love solving hard problems, and thrive in a high‑bar, high‑impact environment.

Benefits and Compensation

• Competitive compensation and early equity in a fast‑growing, venture‑backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company‑wide end‑of‑year shutdown to recharge.
• $500 stipend for home office setup.
• Unlimited token usage and access to AI tools.
• A fast‑moving, high‑impact environment where your leadership and ideas directly shape the future of the company.

If this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.