Senior Site Reliability Engineer

XYZ Venture Capital; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Medical coverage

Dental coverage

Vision coverage

Vacation days

Sick days

Mental health days

End-of-year shutdown

Home office stipend

AI tools access

Job summary

Rootly is seeking an experienced SRE leader to shape our technical foundation while balancing scrappy execution with scale.

You will embed with product teams to improve observability, reliability, and performance, own CI/CD pipelines, incident response, and tooling, and drive capacity planning and surface cross-cutting reliability concerns. This role rewards ownership and offers a fast-paced, high-impact environment.

Qualifications

• 5+ years in an SRE/Platform/Infrastructure Engineering role.
• 5+ years writing production software.
• Strong knowledge of cloud infra, distributed systems, reliability practices.
• Strong observability, performance tuning, scaling strategies.
• Familiarity with incident response, monitoring, CI/CD systems.
• Hands-on experience supporting web or RPC services at scale.
• Coding for infrastructure problems; production-grade software.

Responsibilities

• Embed with product teams to enhance observability, reliability, and performance.
• Own CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to reduce toil and boost engineering velocity and reliability.
• Collaborate across engineering to surface reliability and scaling concerns at code level.
• Architect and scale infrastructure for performance and availability.
• Lead capacity planning to keep infrastructure resilient as we grow.
• Define and manage SLOs and error budgets with production teams.
• Be a vocal advocate for reliability, quality, and performance.

Skills

SRE experience

Production software

Cloud infrastructure

Observability

Incident response

CI/CD systems

Web/RPC services

Infrastructure coding

Job description

About Rootly

At Rootly, we are on a mission to be the go‑to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry‑leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise‑ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About The Role

This is an opportunity to join Rootly as an early SRE leader and shape our technical foundation. You will experience the balance of being scrappy and operating at scale. What you’ll be doing one day could look very different the next. You will be empowered to identify opportunities that will help us grow and own it. In short, this role is designed for individuals that crave ownership, stimulating technical challenges, love shipping fast, and are mission‑driven. We won’t sugarcoat it, the work will be challenging, but it will also be one of the most rewarding learning experiences of your career.

• Embed with product teams to enhance observability, reliability, and performance of their services.
• Own our CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to eliminate manual toil, improve engineering velocity and developer experience, and improve system reliability.
• Collaborate deeply across engineering to understand systems at the code level and surface cross‑cutting reliability, performance, and scaling concerns.
• Architect and scale our infrastructure, ensuring best‑in‑class performance, availability, and operational excellence.
• Drive capacity planning efforts to ensure our infrastructure is resilient and scalable as we grow.
• Define and manage SLOs and error budgets in partnership with Engineering teams who own production services.
• Be vocal – act as a strong voice and force of reliability, quality, performance, and scalability.

About You’ll Need

• 5+ years of experience in an SRE, Platform, or Infrastructure Engineering role.
• 5+ years of experience writing software in a production environment.
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices.
• Strong understanding of observability, performance tuning, and scaling strategies.
• Deep familiarity with incident response, monitoring, and CI/CD systems.
• Hands‑on experience supporting web or RPC services at meaningful scale.
• You write code to solve infrastructure problems; not shell scripts alone, but production‑grade software.

Preferred Qualifications

• You have a big‑picture systems mindset and a proactive approach to reliability.
• You’ve embedded with product teams and influenced design and architecture decisions.
• You’re comfortable taking ownership of complex problems—and seeing them through.
• Experience with Ruby and Go is a plus.

Why Rootly?

We’re not just another startup. We’re building something category‑defining and want teammates who crave ownership, love solving hard problems, and thrive in a high‑bar, high‑impact environment.

Here’s what you can expect when you join Rootly:

• Competitive compensation and early equity in a fast‑growing, venture‑backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company‑wide end‑of‑year shutdown to recharge.
• $500 stipend for home office setup.
• Unlimited token usage and access to AI tools.
• A fast‑moving, high‑impact environment where your leadership and ideas directly shape the future of the company.

Equal Opportunity

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.