Solutions Engineer

XYZ Venture Capital; Toronto; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Medical/Dental/Vision

Vacation + sick leave

Home office stipend

AI tools access

Job summary

Rootly is seeking a Solutions Engineer to act as a trusted advisor during customer implementations and demos. You will develop best practices around Incident Management and On-Call, collaborating with Engineering, Customer Success, Support and Product to ensure customer outcomes.

Join a team that works hands-on with REST APIs, webhooks, Terraform, and major cloud platforms to deliver scalable integrations and advocate for the customer voice.

Qualifications

• 5+ years in solutions/sales engineering or software with customer engagement.
• Strong REST API, webhook, data mapping and integration patterns knowledge.
• Hands-on IaC with Terraform; familiarity with AWS, GCP or Azure.
• Proficiency in JavaScript, Python, Ruby or Go.
• Experience designing enterprise integrations.
• Cross-functional collaboration with Sales, Product, Engineering, CS and Support.
• Excellent communication and presentation skills.
• Ability to adapt to a rapidly changing environment.

Responsibilities

• Guide customers on their journey to success with Rootly.
• Develop best practices and content around Incident Management and On-Call.
• Collaborate across Engineering, Customer Success, Support and Product to represent the customers’ voice.
• Hands-on with integrations using REST APIs, webhooks, Terraform and cloud platforms.

Skills

REST APIs

Webhooks

Data mapping

Integration patterns

Scripting languages

Cross-functional

Communication

Prioritization

Tools

Terraform

AWS

GCP

Azure

Job description

About Rootly

At Rootly, we are on a mission to be the go‑to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry‑leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise‑ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About The Role

Join our Solutions Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly.

As a Solutions Engineer you'll bring technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On‑Call, and collaborate across Engineering, Customer Success, Support, and Product teams to represent the customers’ voice and drive continuous product improvements.

This role requires hands‑on work with the integration surface that matters to our customers, including REST APIs, webhooks, Infrastructure as Code (Terraform), and cloud platforms such as AWS, GCP, or Azure. You will drive technical conversations with engineering teams at customer organizations and operate as a technical partner internally to ensure that solution requirements are clearly represented.

If you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem‑solving, can‑do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry‑leading product.

What You’ll Need

• 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
• Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
• Hands‑on experience with Infrastructure as Code, ideally Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure).
• Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
• Experience designing and implementing enterprise integrations.
• Proven ability to work cross‑functionally and partner with Sales, Product, Engineering, Customer Success, and Support.
• Excellent communication and presentation skills, with the ability to engage engineering and executive audiences.
• Ability to prioritize responsibilities while adapting to a rapidly changing environment.

Why Rootly?

We’re not just another startup. We’re building something category‑defining and want teammates who crave ownership, love solving hard problems, and thrive in a high‑bar, high‑impact environment.

Here’s what you can expect when you join Rootly:

• Competitive compensation and early equity in a fast‑growing, venture‑backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company‑wide end‑of‑year shutdown to recharge.
• $500 stipend for home office setup.
• Unlimited token usage and access to AI tools.
• A fast‑moving, high‑impact environment where your leadership and ideas directly shape the future of the company.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.