Solutions Designer - Intermediate

Cleo Consulting; Ontario; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking an Intermediate Solutions Designer to enhance their electronic health record platform. This role involves validating architecture for scalability and security, implementing cloud-native solutions, and optimizing workflows for seamless data exchange. The ideal candidate will possess extensive experience in technical documentation, cloud technologies, and healthcare compliance standards. Join a forward-thinking organization that values collaboration and innovation, where your contributions will directly impact the quality of healthcare delivery. If you are passionate about technology and improving health systems, this opportunity is perfect for you.

Qualifications

• 10+ years in technical project documentation with health-related projects.
• Advanced knowledge of cloud environments and migration strategies.
• Experience with CI/CD tools and coding practices.

Responsibilities

• Validate architecture and design of the EHR platform for scalability and security.
• Implement best practices for cloud-native development.
• Document technical findings and recommendations.

Skills

Technical Documentation

HL7 V2

FHIR

Cloud Technologies

CI/CD Pipelines

Security Best Practices

Technical Writing

Time Management

Stakeholder Engagement

Problem-Solving

Education

Bachelor's Degree in Computer Science or related field

Advanced Cloud Certifications (Azure/AWS)

Tools

Microsoft Office

Adobe Technical Communication Suite

Terraform

Azure DevOps

Job description

Assignment : RQ00300 - Solutions Designer - Intermediate

Job Title : Solutions Designer - Intermediate

Requisition : RQ00300

Start Date : 2025-06-02

End Date : 2026-03-31

Department : Digital Excellence in Health

Office Location : 525 University Avenue, Toronto

Business Days : 249.00

Location : up to 3 days onsite

Public Sector Experience : Preferred

Must Haves :

• 10 years' experience in the creation of technical project and user documentation, including procedures at the specified experience level with electronic health-related projects, ideally with experience deploying clinical software systems
• 5+ years experience as a subject matter expertise in HL7 V2 and FHIR, XML messaging principles, techniques, and technologies.
• 2+ years experience of advanced Knowledge in Smile CDR / Smile Digital Health Product and has SmileCDR Product Implementation Experience
• Recent Advanced Cloud certifications in Cloud Practices (Azure / AWS)
• 3+ years experience of advanced knowledge pertaining to design, implementation, operation and support of products and services operating in multiple cloud environments.
• Broad knowledge of IaaS and PaaS components leveraged to implement products and services operating in one cloud provider. Expert knowledge in multiple areas of focus.
• Advanced knowledge of migration approaches for moving legacy products and services from on-premises datacenter deployments to the cloud.
• Knowledge of coding practices as it relates to Infrastructure as Code, building and maintaining CI / CD pipelines and using source control tools.
• Knowledge of team and industry best practices as it relates to deployment, operations and support of products and services in the cloud provider.
• Advanced knowledge of security best practices as it relates to the cloud in general. As well as deployment, operations and support of products and services in the cloud provider.
• Knowledge of other IT systems and / or programs across OH and points of interaction or integration.
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
• Experience working in the public sector, preferably in a health care setting
• Excellent communication skills both verbal and written, collaborative and strong stakeholder engagement skills
• Time Management, with the ability to manage tight deadlines and prioritize multiple project deliverables
• Assess, define, implement, and monitor documentation management practices as required and appropriate for the project, in conjunction with applicable Ontario Government standards, including template design and maintenance; version and change control; naming conventions; and official repository(ies)
• Skilled at using standard technical writing tools such as Microsoft Office and / or Adobe Technical Communication Suite.

Description

• Ontario Health's (OH) electronic health record (EHR) Modernization Program aims to modernize from on-premise solutions to a cloud platform to enhance efficiency and seamless integration of various data contributors.
• OH will engage a Cloud solutions partner to operate the EHR platform and provide innovative and robust solutions that will improve performance, cost efficiency and security while ensuring a smooth and efficient functioning of the cloud-based applications, data and assets. Through this engagement cloud partner in collaboration with OH will also employ tools and technology necessary to monitor logs, key metrics and provide time bound alerts and visualization while constantly making improvements to the solutions and processes involved. OH will define the integration requirements, business governance, change management, standards and data quality in support of migrating from existing on-premise to cloud.
• Ontario Health is seeking an Intermediate Solutions Designer to support the assessment, design and execution of the EHR Platform.

Responsibilities :

• Validate the architecture and design of the EHR platform to ensure scalability, reliability, and security in a cloud environment.
• Recommend and implement best practices for cloud-native development.
• Review code to ensure adherence to industry best practices and organizational standards.
• Optimize code for maintainability, efficiency, and performance.
• Ensure effective implementation of EHR Platform and fast healthcare interoperability resources (FHIR) frameworks to support interoperability and data exchange.
• Identify areas for improvement in FHIR APIs and related workflows.
• Propose and implement cloud-native solutions leveraging appropriate cloud services.
• Guide the adoption of modern technologies like containerization, orchestration, and serverless computing.
• Ensure adherence to healthcare compliance standards (e.g., PHIPA) and implement robust security measures.
• Contribute to the planning and execution of future platform enhancements or migrations.
• Ensure minimal downtime and maintain data integrity during transitions.
• Provide strategies for improving platform performance, including database tuning, caching, and load balancing.
• Work closely with vendors and internal teams to align development with business goals.
• Document findings, recommendations, and technical guidance.

Desired Skills :

• Strong problem-solving and analytical skills to identify gaps and areas for improvement; own the build, release, and configuration management of applications; ensure high availability, performance, scalability, and security of applications.
• Communication skills, both oral and written, to communicate clearly within the team, product groups and across OH on a range of cloud related topics; mentor staff to strengthen cloud support and quality services; collaborate with product teams.
• Ability to code to automate system-level deployment using tools such as Terraform, AWS Cloud Formation, Bicep.
• Ability to design and implement continuous code and infrastructure delivery using continuous integration / continuous deployment CI / CD tools such as Azure DevOps, AWS Code pipelines, etc.
• Ability to deploy, automate, and manage cloud (Azure / AWS) based systems.
• Ability to maintain in-depth knowledge of cloud technologies and tools for multiple providers, assist IT leadership in developing roadmap for cloud integration and strategies and ability to maintain expert knowledge in multiple areas of focus.
• Ability to work closely with members of the product team, and other teams to design and integrate cloud services, enabling secure operations in the cloud environment.
• Ability to collaborate with product team to deliver solutions using modern DevSecOps tools and best practices and take ownership of the build, release, and configuration management of applications.
• Ability to identify gaps in as well as create and maintain up to date operational documentation.
• Ability to make decisions where results have a major impact across the organization.

Required Experience / Evaluation Criteria : 100 Points

• 1) 10 years' experience in the creation of technical project and user documentation, including procedures at the specified experience level with electronic health-related projects, ideally with experience deploying clinical software systems : 10 Points
• 2) Provides subject matter expertise in SmileCDR Product, V2 HL7 / FHIR, XML messaging principles, techniques, and technologies. : 10 Points
• 3) Advanced Cloud certifications in Cloud Practices (Azure / AWS). : 10 Points
• 4) Advanced knowledge pertaining to design, implementation, operation and support of Healthcare products and services operating in multiple cloud environments. : 10 Points
• 5) Advanced knowledge of migration approaches for moving legacy products and services from on-premises datacenter deployments to the cloud. : 10 Points
• 6) Knowledge of coding practices as it relates to Infrastructure as Code, building and maintaining CI / CD pipelines and using source control tools. : 10 Points
• 7) Knowledge of other IT systems and / or programs and points of interaction or integration. : 5 Points
• 8) Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices : 10 Points
• 9) Experience working in the public sector, preferably in a health care setting : 10 Points
• 10) Excellent communication skills both verbal and written, collaborative and strong stakeholder engagement skills : 10 Points
• 11) Time Management, with the ability to manage tight deadlines and prioritize multiple project deliverables : 5 Points

A validated and optimized architecture document that ensures scalability, reliability, and security.

• A set of recommendations and implementation plans for adopting cloud-native principles.
• Code Quality Assurance

Detailed code review reports with actionable feedback for improvement.

• Documentation of best practices and coding standards for the development team.
• SmileCDR / Other EHR Product & HAPI FHIR Expertise

Comprehensive evaluation of the SmileCDR and HAPI FHIR implementations, including an improvement roadmap.

• Optimized FHIR APIs and workflows that ensure seamless data exchange and interoperability.
• Cloud-Native Recommendations

Recommendations for adopting cloud-native technologies tailored to the platform's needs.

• Implementation guidelines for containerization, orchestration, and serverless computing, where applicable.
• Security policy recommendations and a checklist for robust IAM and data protection.

A high-level migration plan outlining steps to ensure seamless transitions between platforms.

• Risk mitigation strategies to minimize downtime and preserve data integrity.
• Performance Optimization

Performance tuning reports with measurable metrics for improvement.

• Suggestions for database optimization, caching strategies, and load balancing.

Comprehensive documentation of technical findings, design validations, and recommendations.

• Regular status reports to stakeholders summarizing progress and actionable insights.

Additional Terms

• Term - 1 Position for 249 days. Option to extend for an additional 249 days.
• Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.
• Assignment Type : This position is currently hybrid. The resource under this request will be required to work onsite as per Ontario Health's request.

Knowledge Transition Details :

• A detailed knowledge transfer (KT) document summarizing all work performed during the role.
• A repository of design decisions, key technical configurations, and code review practices.
• Guidelines and recommendations for future enhancements, including unresolved issues or pending optimizations.