Solutions Consultant

N-able; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company, N-able, is seeking a technical advisor to provide guidance and support for their products. This hybrid role at the Ottawa Collaboration Hub includes offering expert advice, conducting account reviews, and training partners on best practices. Candidates should have experience in Backup and Disaster Recovery tools as well as strong communication skills. Benefits include comprehensive health coverage, generous PTO, and unique learning opportunities.

Benefits

Medical, dental, and vision coverage

Generous PTO and observed holidays

Paid Volunteer Days

Retirement Savings Plan

Employee Stock Purchase Program

Free lunch twice a week

On-site gym access or discounted access

Custom learning experiences

Qualifications

• Previous experience in a technical role.
• Experience with Backup and Disaster Recovery tools.
• Strong communication and presentation skills.

Responsibilities

• Provide expert-level technical advice and guidance to partners.
• Manage customer requirements and assist throughout the customer journey.
• Deliver product training to Partners and support teams.

Skills

Communication

Planning

Problem Solving

Presentation

Client Management

Technical Advisory

Tools

Backup and Disaster Recovery tools

Virtualization

Cloud tools

Job description

IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. Join a team where you can make a difference!

Please note this is a hybrid role, therefore office attendance at the Ottawa Collaboration Hub is required.

What You'll Do

• Provide expert-level technical advice and guidance to assigned partners, ensuring they realize the value of their investment in N-able products.
• Manage customer requirements and provide technical assistance throughout the customer journey.
• Conduct account reviews and Q&A sessions focusing on N-Able’s strengths and capabilities to derive value from products.
• Perform competitive analyses and market research to understand competitor strengths and capabilities.
• Work with Partners to assess and address technical requirements and increase feature consumption and adoption.
• Offer design and configuration best practices when deploying N-Able Disaster Recovery products to networks.
• Exercise problem identification, troubleshooting, and resolution with our champions.
• Deliver product training to Partners and support teams.
• Assist partners with product migrations, standardizations, and working with APIs.

What You'll Bring

• Previous experience in a technical role.
• Experience with Backup and Disaster Recovery tools and processes.
• Support experience with backup tools.
• Continuity planning skills.
• Knowledge of virtualization, OS, cloud, or on-prem backup tools.
• Experience working for or with an MSP, or selling to an MSP.
• Ability to convey product messaging and value proposition through demonstrations and training.
• Strong communication, presentation, and client management skills.
• Planning, organizing, and implementation skills to complete projects on time.
• Ability to thrive in a dynamic, fast-growing environment with autonomy.
• Willingness to travel up to 5-10% when safe to do so.

Benefits include medical, dental, and vision coverage for employees, partners, and children; generous PTO and observed holidays; 2 Paid Volunteer Days per year; Retirement Savings Plan; Employee Stock Purchase Program; free lunch twice a week at Collaboration Hubs; on-site gym access at select hubs or discounted access; fundraising opportunities; and N-ablite Learning, a custom learning experience.