Solutions Architect - Salesforce SCV & Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

Toronto

On-site

CAD 110,000 - 150,000

Full time

14 days+

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Job summary

Astra-North Infoteck Inc. in Toronto is seeking a Solution Architect to design and implement Salesforce Service Cloud Voice solutions, integrating Amazon Connect and CIVR components for scalable contact center experiences.

You will translate business requirements into technical designs, lead deployment, and collaborate with telephony providers to optimize routing, IVR, and agent workflows. This role demands hands-on expertise and leadership to deliver robust, scalable voice solutions.

Qualifications

Experience designing voice-enabled contact center solutions using Salesforce and CIVR systems.
Expertise in CRM, telephony, and customer service operations to deliver scalable voice experiences.
Experience with Salesforce integrations with internal/external systems.
Experience in omni-channel routing for voice and digital channels and Salesforce Agent Force.
Experience customizing Salesforce components: Apex, Flows, and Process Builder.

Responsibilities

Translate business requirements into scalable contact center designs and technical specifications.
Design SCV solutions integrating Salesforce Service Cloud Voice with Amazon Connect.
Lead deployment and guide teams through implementation.
Understand IVR flows, queues, routing profiles, and Contact Lens.