Solution Delivery Manager

Rogers Communications; Penticton; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as an IT Solution Delivery Manager, where you will lead the planning and delivery of technology projects that connect millions of Canadians. This role involves collaborating with diverse teams, managing project scopes, and ensuring the delivery of effective IT solutions. You will have the opportunity to influence technology discussions, contribute to solution design, and build trusted relationships across the organization. With a commitment to innovation and quality, this position offers a dynamic work environment where your contributions will help shape the future of technology in Canada. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Pension plan

Stock matching programs

Discounts on Rogers Services

Paid time off for volunteering

Wellness Programs

Employee assistance program

Qualifications

• Experience in corporate IT, preferably in telecommunications.
• Ability to communicate technical issues in business terms.

Responsibilities

• Lead planning and delivery of projects for Rogers Business unit.
• Collaborate with various teams to manage project scope and delivery.

Skills

Communication Skills

Leadership

Project Management

Analytical Skills

Problem-Solving

Negotiation

Collaboration

Adaptability

Education

Bachelor's Degree in a Technical Field

PMP Certification

CBAP Certification

Agile Certification

Tools

Waterfall Methodology

Agile Methodology

Job description

Note : This position is available to candidates in multiple locations as long as you are able to travel to a local Rogers office.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity :

Rogers Communications is seeking an IT Solution Delivery Manager to lead the planning and delivery of projects supporting the Rogers Business business unit. Reporting to a Sr. Mgr, Solution Delivery within Business IT, you will be accountable for leading the effective delivery of the right solutions for important Business needs.

What you will do :

• Collaborate with Rogers Business teams including Business Systems, Sales, Marketing, Customer Service Operations and Planning to manage scope within budgetary and timeline constraints and develop appropriate IT solutions and realistic delivery plans. Have trade-off and “art of the possible” discussions when appropriate.
• In collaboration with IT Demand Management, engage various teams within IT to assemble the right project team for successful delivery, including Architecture, Infrastructure, Information Security, PMO, Application Development (mix of waterfall and agile teams), Testing and Operations.
• Represent business stakeholders in IT discussions and represent IT in business discussions.
• Contribute to the solution design process (JAD sessions, solution reviews).
• Play the Project Manager and / or Business Analyst role depending on available resources.
• Coordinate team efforts to resolve issues and conflicts and escalate to senior management when appropriate.
• Understand business and IT roadmaps and guide projects accordingly.
• Promote quality, innovation, good customer experience, teamwork, and open & timely communication of issues / opportunities.
• Build trusted relationships with business partners and team members throughout the organization.

What you have :

• Previous experience in a corporate IT environment, preferably within the telecommunications industry and ideally in a business-to-business context.
• Excellent communication skills both oral and written, including the ability to both frame technology issues in business terms and explain business concepts to technical audiences to all levels within the organization.
• Leadership & collaboration skills including teamwork, organization, adaptability, ability to influence without having direct authority, negotiation, conflict resolution.
• The ability & drive to learn & understand Rogers Business products & operations and the underlying business needs that drive IT requirements.
• A consultant mindset, rather than an order-taker mindset.
• Demonstrated experience in project planning, cost estimation and spend forecasting.
• Demonstrated experience with Software Development Lifecycle methodologies including Waterfall, Agile.
• The ability to write IT requirements and evaluate requirements for quality and completeness.
• Analytical & problem-solving skills.
• Experience selecting & managing vendors – participation in RFPs, drafting and reviewing SOWs.
• A general understanding of Rogers business and IT practices is an asset.
• Experience in software delivery, project management, business analysis; or a Bachelor’s Degree in a technical field.
• Previous experience as a project manager, delivery manager or business analyst. PMP, CBAP and / or Agile certifications are assets.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including :

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:

Homewood employee & family assistance program

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:

Work for an organization committed to environmental protection

• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

Schedule : Full time

Shift : Day

Length of Contract : Not Applicable (Regular Position)

Work Location : Barlow 2400 32 Ave NE (7789), Calgary, AB

Travel Requirements : None

Posting Category / Function: Technology & Information Technology