Software Service Delivery Manager

DXC Technology; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company in IT services is seeking a Client Success Manager to drive revenue growth in client accounts. The role involves coordinating activities within the Consulting & Engineering Services organization and ensuring client satisfaction. Ideal candidates will have over 5 years of experience in customer-facing roles, particularly in Banking or Insurance.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.

Responsibilities

• Responsible for account planning leveraging Industry SMEs.
• Accountable for client satisfaction with delivered work.
• Responsible for generating and managing the sub-$5M pipeline.

Skills

Customer Success

Account Management

Technical customer-facing role

Banking and Capital Market Industry

Life and P&C Insurance Industry

Job description

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• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we
• Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.
• Overview:
• Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Responsible for horizon scanning and x-sell of CES offerings
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
• Responsible for acting as the Voice of the Client within CES
• Responsible for understanding the relationship between the Client's externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
• Responsible for expanding and maintaining relationships with key client stakeholders
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client's competitors' activities
• Responsible for approving sub-$5M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met
• Responsible for leading a virtual team of consisting of all CES personnel working on their account
• Accountable for client satisfaction with delivered work
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget
• Responsible for driving speed of resourcing

MUST HAVE Skills:

• 5+ years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Insurance, and Banking

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