Social Media Community Manager — Automation & Insights

Talantir; Mississauga; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Top employer awards

Job summary

World Vision Canada is seeking a strategic Social Media Community Manager to engage audiences across platforms, scale community engagement through automation, and balance empathetic interaction with system-driven efficiency.

You will manage high-volume interactions, lead listening initiatives, and craft platform-native copy aligned with brand voice while informing content and influencer strategies in real time.

Qualifications

• 5+ years’ experience in social media copywriting.
• Proven ability to build, maintain, and interpret dashboards and automated reports for engagement and sentiment.
• Experience managing high-volume community interactions using structured workflows and escalation protocols.
• Working knowledge of SEO principles as they relate to social media copy and discoverability.

Responsibilities

• Manage and grow World Vision Canada’s online communities across platforms including Instagram, TikTok, Facebook, LinkedIn, and X.
• Operate automated community management systems for moderation, tagging, routing, and prioritization with empathetic responses.
• Track and report on community health metrics, including response time, moderation volume, and sentiment shifts.
• Lead advanced social listening to monitor sentiment, trends, risks, and opportunities and produce regular reports.

Skills

Social media copywriting

Community management

Analytics & reporting

SEO for social media

Storytelling

Tools

Sprout Social

Dynamics 365 Brandwatch

Meltwater

Hootsuite

Job description

World Vision Canada is seeking a strategic Social Media Community Manager to engage audiences across platforms, scale community engagement through automation, and balance empathetic interaction with system-driven efficiency.

You will manage high-volume interactions, lead listening initiatives, and craft platform-native copy aligned with brand voice while informing content and influencer strategies in real time.