Social Media & Community Manager

AI Tech Suite; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing customer service with AI technology. This role focuses on enhancing customer interactions through advanced AI solutions, ensuring that every engagement is personalized and efficient. You will play a crucial part in the development and management of an innovative platform that combines human empathy with AI capabilities. If you are passionate about improving customer experience and thrive in a dynamic environment, this opportunity is perfect for you. Collaborate with a talented team to drive the future of customer service and make a significant impact in the industry.

Benefits

Health Insurance

Flexible Working Hours

Professional Development Programs

Remote Work Options

Wellness Programs

Qualifications

• Experience in AI customer service platforms and omnichannel management.
• Strong understanding of customer interaction and engagement strategies.

Responsibilities

• Manage AI-driven customer service interactions to enhance customer experience.
• Implement and optimize AI features for seamless customer engagement.

Skills

AI Integration

Customer Service Management

Omnichannel Communication

Contextual Understanding

Problem Solving

Education

Bachelor's Degree in Computer Science

Master's Degree in AI or related field

Tools

AI Chatbots

CRM Software

Data Analysis Tools

Job description

Siena is an AI customer service platform designed for commerce. It combines human empathy and AI to transform customer experience. It handles over 80% of daily customer service interactions, designed for commerce brands. The platform offers features like FAQ & product knowledge, social media & community engagement, conversational SMS and WhatsApp, order tracking and shipping edits, returns, refunds, and exchanges, and subscription management.

• understands context, while remembering birthdays

• seamlessly handles multiple intents & complex tasks

• learns and improves from the best interactions

• effortless omnichannel management

• resolves issues instead of deflecting them

• human empathy in every interaction

• personalize at scale with brand precision, amplify a consistent brand voice everywhere

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