Snow School Lead: Kids Programs & Instructors

Alterra Mountain Company; The Blue Mountains; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Access to attractions and resorts

Meal discounts

Retail discounts

Well-being resources

Summer staff events

Job summary

The Snow School Supervisor at Blue Mountain Resort leads the Ski & Ride School team, assigns lessons, directs daily operations, and delivers outstanding guest service at learning centres, coordinating class assignments and providing coaching and seasonal evaluations for instructors.

This role requires prior Ski/Snowboard instructing experience, CSIA/CASI Level II–IV certification, leadership ability, and proficiency with Outlook, Teams, and SharePoint.

Qualifications

• Must have previous Ski/Snowboard instructing experience.
• CSIA/CASI Level II, III or IV.
• Must have leadership experience.

Responsibilities

• Allocating lessons to Instructors.
• Ensuring team has the necessary support to assist with the operation of the learning center.
• Timecard submissions and editing within Flaik, Snow School Management software.
• Providing immediate response to product and service shortfalls.
• Providing staff with on-hill support, when the opportunity presents itself.
• Providing staff with immediate feedback when performance issues and good work are observed.
• Referring to the daily staff feedback when completing the individual pros seasonal performance evaluations.
• Managing the "Employee and Guest Experience".

Skills

Ski/Snowboard instruction

Leadership experience

Guest service orientation

Education

CSIA/CASI Level II/III/IV

Tools

Outlook

Microsoft Teams

SharePoint

Job description

The Snow School Supervisor at Blue Mountain Resort leads the Ski & Ride School team, assigns lessons, directs daily operations, and delivers outstanding guest service at learning centres, coordinating class assignments and providing coaching and seasonal evaluations for instructors.

This role requires prior Ski/Snowboard instructing experience, CSIA/CASI Level II–IV certification, leadership ability, and proficiency with Outlook, Teams, and SharePoint.