Snow School & Kids Programing Supervisor - Winter - Full/Part-Time

Alterra Mountain Company; The Blue Mountains; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Access to attractions and resorts

Meal discounts

Retail discounts

Well-being resources

Summer staff events

Job summary

The Snow School Supervisor at Blue Mountain Resort leads the Ski & Ride School team, assigns lessons, directs daily operations, and delivers outstanding guest service at learning centres, coordinating class assignments and providing coaching and seasonal evaluations for instructors.

This role requires prior Ski/Snowboard instructing experience, CSIA/CASI Level II–IV certification, leadership ability, and proficiency with Outlook, Teams, and SharePoint.

Qualifications

• Must have previous Ski/Snowboard instructing experience.
• CSIA/CASI Level II, III or IV.
• Must have leadership experience.

Responsibilities

• Allocating lessons to Instructors.
• Ensuring team has the necessary support to assist with the operation of the learning center.
• Timecard submissions and editing within Flaik, Snow School Management software.
• Providing immediate response to product and service shortfalls.
• Providing staff with on-hill support, when the opportunity presents itself.
• Providing staff with immediate feedback when performance issues and good work are observed.
• Referring to the daily staff feedback when completing the individual pros seasonal performance evaluations.
• Managing the "Employee and Guest Experience".

Skills

Ski/Snowboard instruction

Leadership experience

Guest service orientation

Education

CSIA/CASI Level II/III/IV

Tools

Outlook

Microsoft Teams

SharePoint

Job description

Seasonal

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE: $21.43

STATUS: Full/Part-time, Seasonal

WHAT WILL I BE DOING?

The Snow School Supervisor plays a key role in creating exceptional mountain experiences by leading, supporting, and inspiring the Ski & Ride School team. Responsible for lesson assignments, daily direction, and overall leadership of instructors. This position helps ensure every guest enjoys a fun, seamless, and memorable lesson experience. Responsibilities include delivering outstanding guest service at learning centres, adjusting day of schedules for instructors as needed by coordinating class assignments, and providing ongoing training, coaching, and seasonal performance evaluations for instructors. The Snow School Supervisor also helps drive team success through strong communication, positive leadership, and a commitment to creating a welcoming and energetic atmosphere for guests and employees alike. Successful candidates will demonstrate exceptional interpersonal skills, a passion for guest service, strong business acumen, and the organizational ability to thrive in a fast-paced, dynamic mountain environment. This is an exciting opportunity to lead a team, build memorable experiences, and help make every day on the snow a great one.

• Allocating lessons to Instructors.
• Ensuring team has the necessary support to assist with the operation of the learning center.
• Timecard submissions and editing within Flaik, Snow School Management software.
• Providing immediate response to product and service shortfalls.
• Providing staff with on-hill support, when the opportunity presents itself.
• Providing staff with immediate feedback when performance issues and good work are observed.
• Referring to the daily staff feedback when completing the individual pros seasonal performance evaluations.
• Managing the "Employee and Guest Experience".

WHAT DO WE NEED FROM YOU?

• Previous Ski / Snowboard instructing experience.
• Experienced CSIA/CASI Level II, III or IV.
• Previous leadership experience.
• Computer proficiency an asset (i.e.: Outlook, Microsoft Teams, and SharePoint)
• Must be able to work outdoors in a physical role and lift to 50 lbs.
• Must be able to work flexible hours, including evenings, weekends and holidays (Christmas, Family Day weekend and March Break).
• Successful applicants who are 18 years of age or older will be required to provide a Vulnerable Sector Check.

This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.