Slot Attendant - Guest Services in a Fast-Paced Casino

Grand Villa Casino; Edmonton; On-site; CAD 18,000 - 26,000; Part time

Benefits offered by this job

Medical and dental

Retirement savings plan

Supportive, fun work environment

Discounts for travel, tech, food, and飲

Development and training opportunities

Job summary

Gateway Casinos & Entertainment Limited is hiring a Part-Time Slot Attendant to deliver frontline customer service in our Edmonton-area casino. You will observe slot players, answer questions about games, and help guests have a memorable experience at the slots.

The role emphasizes cash handling, rapid service, and knowledge of slot operations. Training, benefits, and opportunities for career growth are provided in a dynamic, team-oriented environment.

Qualifications

• Experience handling cash and interacting with the public.
• Excellent customer service skills in a fast-paced environment.
• Ability to multi-task and thrive in a busy casino setting.
• Ability to stand for long periods and assist guests as needed.
• Certifications: Serving It Right/Proserve/Smart Serve and regulatory registrations may be required.
• Willingness to develop new skills and stay informed on industry trends.

Responsibilities

• Support casino promotions awareness and guest engagement.
• Manage slot machine reservations and promote casino initiatives.
• Ensure compliance with internal controls and provincial gaming policies.
• Handle cash float, payouts, and monetary changes for guests.
• Report violations and escalate as appropriate.
• Replenish and monitor slot machines and respond promptly to service requests.
• Acquire and maintain knowledge of slot operation policies and procedures.
• Perform other duties as assigned.

Skills

Cash handling experience

Exceptional customer service

Ability to multi-task

Teamwork

Willingness to learn and adapt

Job description

Gateway Casinos & Entertainment Limited is hiring a Part-Time Slot Attendant to deliver frontline customer service in our Edmonton-area casino. You will observe slot players, answer questions about games, and help guests have a memorable experience at the slots.

The role emphasizes cash handling, rapid service, and knowledge of slot operations. Training, benefits, and opportunities for career growth are provided in a dynamic, team-oriented environment.