Slot Attendant

Grand Villa Casino; Edmonton; On-site; CAD 18,000 - 26,000; Part time

Benefits offered by this job

Medical and dental

Retirement savings plan

Supportive, fun work environment

Discounts for travel, tech, food, and飲

Development and training opportunities

Job summary

Gateway Casinos & Entertainment Limited is hiring a Part-Time Slot Attendant to deliver frontline customer service in our Edmonton-area casino. You will observe slot players, answer questions about games, and help guests have a memorable experience at the slots.

The role emphasizes cash handling, rapid service, and knowledge of slot operations. Training, benefits, and opportunities for career growth are provided in a dynamic, team-oriented environment.

Qualifications

• Experience handling cash and interacting with the public.
• Excellent customer service skills in a fast-paced environment.
• Ability to multi-task and thrive in a busy casino setting.
• Ability to stand for long periods and assist guests as needed.
• Certifications: Serving It Right/Proserve/Smart Serve and regulatory registrations may be required.
• Willingness to develop new skills and stay informed on industry trends.

Responsibilities

• Support casino promotions awareness and guest engagement.
• Manage slot machine reservations and promote casino initiatives.
• Ensure compliance with internal controls and provincial gaming policies.
• Handle cash float, payouts, and monetary changes for guests.
• Report violations and escalate as appropriate.
• Replenish and monitor slot machines and respond promptly to service requests.
• Acquire and maintain knowledge of slot operation policies and procedures.
• Perform other duties as assigned.

Skills

Cash handling experience

Exceptional customer service

Ability to multi-task

Teamwork

Willingness to learn and adapt

Job description

Job Type: Part-Time

Wage: $15.91

The Gateway to Your Future

Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

We Provide

• Employee benefits such as medical and dental
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
• Report any violations and elevate to the appropriate level as necessary.
• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

What You Bring

• Experience handling cash and working with the public.
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)
• The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).
• DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.