SLA & Customer Success Coordinator

Evertz Microsystems Limited; Burlington; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Onsite Counsellor

Job summary

Evertz Microsystems in Burlington, Ontario, is seeking a highly organized presales coordinator to support the sales team on Service Level Agreements (SLAs). This role involves coordinating meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA offerings.

Based in Burlington, this in-office position is 40 hours per week with a CAD 40K–45K salary and employer-funded benefits.

Qualifications

• College Education in related field (Business, Administration) or related experience.
• Superior organizational skills and problem-solving abilities.
• Excellent verbal and written communication skills, time management skills and interpersonal skills.
• Knowledge of Microsoft Excel, Word, and Outlook

Responsibilities

• Ensure thorough and detailed understanding of assigned customers' SLAs.
• Review and approve RMA requests (repair/replacement/rental/loan) in accordance with the SLA.
• Attend customer service review calls & take notes, follow up on action items.
• Work with the evTOC CSM to review and elevate customer tickets with management, engineering, and production as needed.
• Collaborate with Failure Analysis and evTOC Service teams and customers regarding questions, service reviews or issues.

Skills

Superior organizational skills

Excellent verbal and written comms

Time management

Education

College Education in Business/Administration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Evertz Microsystems in Burlington, Ontario, is seeking a highly organized presales coordinator to support the sales team on Service Level Agreements (SLAs). This role involves coordinating meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA offerings.

Based in Burlington, this in-office position is 40 hours per week with a CAD 40K–45K salary and employer-funded benefits.