Field Service Engineer, AV

Evertz; Burlington; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Employer funded benefits

Competitive total compensation

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events

Job summary

Evertz in Burlington, Ontario is seeking an AV Field Service Engineer who will engage with customers and drive their passion for Evertz AV. The role combines technical know-how with customer service, and involves on-site work at customer facilities.

You will commission products, provide on-site training, troubleshoot issues, liaise with sales and engineering, and gather feedback to improve interoperability of Evertz hardware and software.

Qualifications

• College or university education in Electrical, Electronic, or Computer disciplines.
• Up to 3 years of related field experience; new grads welcome.
• Experience with professional AV equipment or equivalent.
• Strong communication and customer service skills.

Responsibilities

• Commission products or systems at customer sites and provide on-site training.
• Respond to operational issues, firmware upgrades, and maintenance guidance.
• Troubleshoot and diagnose using research and reproduction to find root cause.
• Document problems with detailed data collection and reporting.
• Communicate solutions clearly to customers using appropriate language.
• Coordinate inquiries and inform sales of potential opportunities.

Skills

Customer-facing

Troubleshooting

Networking basics

Education

College/University in Electrical/Electronic/Computer

Tools

Linux OS

IT networking

AV systems

Job description

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

• Commission products or systems at customer sites and deliver on-site as-built operational training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of problems
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
• Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
• Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
• Experience working with professional AV equipment or equivalent
• Prior experience in a service, customer facing role is an asset
• Direct experience with server hardware, Linux OS and IT networking best practices is desirable
• Unparalleled desire to help customers and deliver service excellence
• Passion for technology and learning new technologies, product hardware and software
• Strong verbal, written and interpersonal communication skills
• Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
• Proven analytical skills and ability to champion issues to closure
• Ability to multi-task in a fast-paced environment
• Must be eligible for US travel
• Dual Canadian and US Citizenship would be an asset

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

Location: Burlington, Ontario

Hours: Monday - Friday, 40 hours.

Vacancy: This is a new position.

Salary Range: $45,000. to $70,000 per year, based on experience.

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.