Skate Staff

The Bentway Conservancy; Toronto; On-site; CAD 25,000 - 29,000; Part time

Job summary

The Bentway Conservancy in Toronto invites applications for a Skate Staff on a fixed-term contract. The role focuses on maintaining a safe, fun ice-skating experience and delivering excellent customer service to visitors.

Ideal candidates are skaters with good communication skills, capable of working flexible hours including evenings and weekends, and comfortable in varying weather conditions. First Aid/CPR-C is an asset, and prior public-space experience is valued.

Qualifications

• Must be at least 16 years old.
• Comfortable ice skater with good balance.
• Strong customer service and clear communication.
• Ability to work evenings and weekends.
• Experience in public spaces or parks is a plus.
• Ability to work in varying weather conditions.
• First Aid/CPR-C would be an asset.

Responsibilities

• Maintain a safe and fun environment by educating and enforcing skating rules.
• Serve as front-line customer service representative for visitors.
• Clear ice for resurfacing in coordination with Supervisor/Operator.
• Assist with ice safety protocols during floods and resurfacing.
• Address complaints and on-ice issues with supervisor support.
• Report concerns, accidents, and incidents to senior staff.
• Assist with site upkeep and first aid procedures as required.
• Identify ice condition issues and ensure ice safety with Bentway staff.
• Attend meetings and training as required.

Skills

Ice skating

Customer service

Communication

Flexibility hours

Public space experience

Weather resilience

First Aid/CPR-C

Professional presentation

Job description

Position type: fixed-term contract

Compensation: $18/hour

Start date: December 8, 2026

Deadline to apply: November 2, 2026 at 5pm

Current Vacancy: Yes

Description

The Skate Staff will report to the Facilities Supervisor, and they will help maintain a safe and enjoyable ice-skating environment for all users. This position is well suited for people who love skating, have a passion for the outdoors, and enjoy providing customer service.

This role is also ideal for candidates looking to enter the workforce and have limited or no prior work experience. Applications that note involvement with sports, clubs, or other commitments are welcomed.

About

The Bentway works "to ignite the urban imagination", using the city as site, subject, and canvas.

Key responsibilities

• Maintain a safe and fun environment for all participants by educating and enforcing skating rules.
• Serve as a front-line customer service representative for visitors and other members of the public.
• Clear ice of skaters for ice resurfacing, in coordination with Supervisor/Operator
• Assist Operations staff in performing ice safety protocols, particularly during "floods", including getting the public off the ice and ensuring the ice is clear for resurfacing.
• Address and resolve complaints and on-ice issues, with support from the Supervisor.
• Report all concerns, accidents and incidents for follow up by senior staff.
• Assist with general site upkeep as required.
• Assist with first aid procedures as required.
• Help identify issues with ice conditions, if appropriate.
• Ensure the ice is safe at all times, working with Bentway Site Staff to do so.
• Attend meetings and training as required.
• Other duties as assigned.

Qualifications

• Must be at least 16 years old.
• Experienced and comfortable ice skater.
• Great customer service and communication skills, previous customer service experience ideal.
• Professional presentation, appearance and work ethic.
• Ability to work flexible hours, including evenings, and weekends
• Experience in a similar public space, recreation or parks environment is ideal.
• Ability to work in varying and extreme weather conditions
• Current standard level First Aid/CPR-C would be an asset.

Applications

The Bentway is committed to fostering a positive and supportive environment that promotes equity and diversity. Individuals from equity deserving groups, including Indigenous, Black and racialized applicants, persons with disabilities, newcomers to Canada (within the past 5 years), and people from 2SLGBTQ+ communities are encouraged to apply.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to The Bentway Conservancy at [e-mail].