Skate Staff

Bentway co; Toronto; On-site; CAD 20,000 - 29,000; Part time

Job summary

The Bentway Conservancy in Toronto offers a fixed-term Skate Staff role, reporting to the Facilities Supervisor. You will help maintain a safe and enjoyable ice-skating environment for all users while delivering friendly customer service.

Ideal candidates are 16+ years old, strong skaters with excellent communication skills, and able to work evenings and weekends. Training and first-aid readiness are provided, with accommodation to varying weather conditions.

Qualifications

• Must be at least 16 years old.
• Experienced and comfortable ice skater.
• Great customer service and communication skills, previous customer service experience ideal.
• Professional presentation, appearance and work ethic.
• Ability to work flexible hours, including evenings, and weekends.
• Experience in a similar public space, recreation or parks environment is ideal.
• Ability to work in varying and extreme weather conditions.
• Current standard level First Aid/CPR-C would be an asset.

Responsibilities

• Maintain a safe and fun environment for all participants by educating and enforcing skating rules.
• Serve as a front-line customer service representative for visitors and other members of the public.
• Clear ice of skaters for ice resurfacing, in coordination with Supervisor/Operator
• Assist Operations staff in performing ice safety protocols, particularly during “floods”, including getting the public off the ice and ensuring the ice is clear for resurfacing.
• Address and resolve complaints and on-ice issues, with support from the Supervisor.
• Report all concerns, accidents and incidents for follow up by senior staff.
• Assist with general site upkeep as required.
• Assist with first aid procedures as required.
• Help identify issues with ice conditions, if appropriate.
• Ensure the ice is safe at all times, working with Bentway Site Staff to do so.
• Attend meetings and training as required.
• Other duties as assigned.

Skills

Ice skating

Customer service

Communication

Flexible hours

First Aid/CPR

Professional appearance

Public space experience

Job description

Position type: fixed-term contract

Compensation: $18/hour

Start date: December 8, 2026

Deadline to apply: November 2, 2026 at 5pm

Current Vacancy: Yes

Description

The Skate Staff will report to the Facilities Supervisor, and they will help maintain a safe and enjoyable ice-skating environment for all users. This position is well suited for people who love skating, have a passion for the outdoors, and enjoy providing customer service.

About

The Bentway works “to ignite the urban imagination”, using the city as site, subject, and canvas.

Anchored under Toronto’s Gardiner Expressway and guiding its complex future, The Bentway is a growing public space, and much more. We are a new type of civic organization: a not-for-profit, powered by vital partnerships with the City of Toronto, residents, supporters, artists, city-builders, and dreamers. The Bentway is a creative catalyst rooted in experimentation, leading a creative movement to re-imagine the opportunities of urban spaces.

Key responsibilities

• Maintain a safe and fun environment for all participants by educating and enforcing skating rules.
• Serve as a front-line customer service representative for visitors and other members of the public.
• Clear ice of skaters for ice resurfacing, in coordination with Supervisor/Operator
• Assist Operations staff in performing ice safety protocols, particularly during “floods”, including getting the public off the ice and ensuring the ice is clear for resurfacing.
• Address and resolve complaints and on-ice issues, with support from the Supervisor.
• Report all concerns, accidents and incidents for follow up by senior staff.
• Assist with general site upkeep as required.
• Assist with first aid procedures as required.
• Help identify issues with ice conditions, if appropriate.
• Ensure the ice is safe at all times, working with Bentway Site Staff to do so.
• Attend meetings and training as required.
• Other duties as assigned.

Qualifications

• Must be at least 16 years old.
• Experienced and comfortable ice skater.
• Great customer service and communication skills, previous customer service experience ideal.
• Professional presentation, appearance and work ethic.
• Ability to work flexible hours, including evenings, and weekends
• Experience in a similar public space, recreation or parks environment is ideal.
• Ability to work in varying and extreme weather conditions
• Current standard level First Aid/CPR-C would be an asset.

Applications

The Bentway is committed to fostering a positive and supportive environment that promotes equity and diversity. Individuals from equity deserving groups, including Indigenous, Black and racialized applicants, persons with disabilities, newcomers to Canada (within the past 5 years), and people from 2SLGBTQ+ communities are encouraged to apply.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to The Bentway Conservancy at [e-mail].