Public Skate Attendant

Canlan Sports; Canada; On-site; CAD 21,000 - 30,000; Full time

Job summary

Canlan Ice Sports is hiring a Public Skate Attendant to serve guests during Public Skate sessions. You will help with skate rentals, supervise on-ice activity, and promote a safe, enjoyable environment.

The role emphasizes strong customer service, clear communication, and flexibility to work Wednesdays, Thursdays, and Sundays, with evenings and weekends common.

Qualifications

• Proficient skater
• Strong customer service skills for all ages
• Able to thrive in a fast-paced, changing environment
• Effective communication with customers and staff
• Experience in ice arenas or hockey/figure skating is an asset

Responsibilities

• Provide customer service to all guests at Public Skate sessions
• Issue rental skates to users who have paid the fee
• Review skates returned for maintenance
• Supervise public skate sessions to ensure safety and enjoyment
• Assist Events team with Special Events/Birthday Parties as requested
• Maintain a tidy, safe work environment and perform setup/teardown as needed
• Verify wristbands for public skate admission
• Perform other duties as required

Skills

Proficient skater

Customer service

Fast-paced environment

Communication

Ice arena experience

Job description

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

Rate of Pay: $18.25/ hour

JOB SUMMARY

Canlan Ice Sports is currently looking for Public Skate Attendant.

We are looking for Public Skate Attendant who will be reporting to the Office Manager, the Public Skate Guard / Skate Rental Clerk provides customer service in person through the distribution of rental skates to participants of Public Skate Sessions. In addition they provide on-ice supervision of Public Skate sessions to ensure a safe environment for the public. Duties are conducted in a professional and courteous manner.

RESPONSIBILITIES:

• Candidates should be available to work primarily Wednesdays 3:45-6:30pm, Thursdays 3:30-8pm. Sundays 9:45am-1:30pm, with flexibility to accommodate changes in scheduling based on business needs
• Provide customer service to all guests that come to a Public Skate session.
• Able to communicate effectively with children and adults.
• Work independently as a member of our customer service team.
• Well informed about our birthday packages, special event packages and program information.
• Issue rental skates to users that have paid the appropriate fee.
• Review skates returned for required maintenance.
• Maintain a tidy, organized and safe work environment
• Supervise public skate sessions to ensure a safe and enjoyable environment for participants.
• Provide support to the Events team for Special Events/Birthday Parties as requested.
• Cleaning facility as directed.
• Public skate session setup and teardown.
• Verification of wristbands for public skate admission.
• Miscellaneous other duties as required.

QUALIFICATIONS / SPECIAL SKILLS:

• Must be a proficient skater
• Enjoy working with the public in a customer service role, in all age/demographic groups
• Interested in working in an environment which is fast paced and always changing
• Adaptable and able to communicate effectively with both customers and staff
• Experience in ice arenas, relating to hockey or figure skating uses is an asset

EXPERIENCE AND EDUCATION:

• Excellent oral and written communication skills (English), neat in appearance, professional in attitude and understands the sensitivity of confidential information
• Must be thorough, organized, articulate and punctual
• Must work well under pressure and pay particular attention to details
• Ability to work flexible schedules, primarily evenings & weekends, possibly early AM shifts for groups

We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or medical disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.