Site Supervisor

ICES: Data, Discovery, Better Health; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

META Employment Services is seeking a capable coordinator to oversee facility and program activities, supervise staff, and ensure efficient service delivery across the agency. You will liaise with leadership, manage site budgets, supervise front-line staff, recruit, train, and report on site performance.

Occasional evenings, weekends, and travel may be required, with some work-from-home flexibility. The role requires post-secondary education in social services or related fields, 3–5 years of

Qualifications

• Post-secondary program in Social Services, Business Administration or related field.
• 3-5 years of experience in a role with high communication, organization and time management requirements.
• Advanced computer skills and effective internet research.
• Ability to multi-task; strong time management and attention to detail.
• Willingness to travel outside the office and work flex hours when needed.
• Bilingualism (French/English) an asset; vulnerable sector screening required.

Responsibilities

• Coordinate and integrate service delivery across the agency with regular site reports.
• Establish site procedures aligned with strategy, policies and funding guidelines.
• Manage site resources, tasks, budgets and financial reporting.
• Oversee staff time, recruitment, orientations, training and performance reviews.
• Supervise frontline staff, coach, set expectations and coordinate meetings.
• Assist leadership with program launches and staff direction.
• Manage customer services and escalate/resolve incidents and conflicts.
• Develop client service initiatives and represent the agency at events.
• Monitor quality/compliance and pursue improvement strategies.
• Build relationships with social service organizations and networks.

Skills

Communication skills

Organizational skills

Time management

Research skills

Attention to detail

Multitasking

Interpersonal skills

Discretion

Transportation access

Bilingual (French/English) asset

Education

Post-secondary program in Social Services, Business Admin or related

Job description

EXCITING NEWS — META IS EXPANDING!

For more than 45 years, META has supported individuals and employers in Belleville and Durham Region. Now we're bringing that experience and commitment to the GTA

Our team is proud to support individuals with visible and non-visible disabilities as they explore their employment goals, build their skills, connect with employers and take their next steps toward meaningful work.

New community. Same META commitment.

Transforming barriers into opportunity.

POSITION SUMMARY

The incumbent will coordinate facility & program activities and supervise staff to ensure the effective and efficient provision of services.

ROLES AND RESPONSIBILITIES

• Liaise with the leadership team to coordinate and integrate service delivery across the agency, including providing regular reports on site statistics/activity
• Establish site procedures that are consistent with the agency’s strategic direction, core values, policies, and program/funding guidelines
• Manage site resources and assign tasks to effectively meet performance expectations
• Manage site budgets, keep track of financial information, and provide respective reports as needed
• Approve staff time off requests and coordinate site coverage to ensure it is appropriately staffed during business hours.
• Participate in recruitment, manage new staff orientations, organize training, conduct performance reviews, and implement staff discipline as required
• Supervise and coach front line staff, provide direction, drive accountability within the team, and establish expectations in a one-on-one or in a group setting
• Coordinate site meetings and prepare respective materials, minutes, and agendas
• Assist senior leadership in the deployment of new programs and initiatives, coordinate respective launch activities, and provide staff with information and direction as required
• Manage customer service and address escalated conflict/complaints including submission of incident reports
• Moderate conflict among staff and liaise with senior leadership, escalating issues as appropriate
• Establish client service initiatives including community events, career fairs and any other special projects related to the programs and services offered by the department
• Monitor service quality and compliance and establish improvement strategies to meet program requirements
• Develop and maintain strong relationships with key social service organizations and networks
• Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations
• Coordinate facility maintenance & repairs
• Other duties as assigned by senior leadership

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Completion of a post-secondary program in Social Services, Business Administration or related field
• 3-5 years of experience working in role with high levels of communication, organization, and time management requirements
• Advanced computer skills and effective research skills utilizing internet resources
• Excellent communication skills & attention to detail with ability to produce grammatically accurate emails, letters and formal communications
• Ability to multi-task; highly organized with strong time management skills
• Capable of working efficiently and accurately under pressure; flexible to changing demands of the job
• Strong interpersonal skills to liaise with various agency stakeholders
• Able to exercise discretion with personal and confidential information
• Access to reliable transportation for travel outside the office
• Bilingualism (French/English) an asset
• Current and clear criminal record check, including vulnerable sector screening

ADDITIONAL NOTES

• Travel outside the office will be necessary
• May be required to work non-standard hours (evenings & weekends)
• Must have the ability to work from home as needed
• This posting is for an open vacancy and META does not use AI in its recruiting.

Meta Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require any accommodations during the recruitment process, please let us know by calling [phone] or by emailing [e-mail].

This job posting is to fill an existing vacancy.