Case Manager_FT-Contract

LOFT Community Services; Toronto; On-site; CAD 57,000 - 72,000; Full time

Benefits offered by this job

24/7 Employee Assistance Program

Professional development budget

GoodLife Fitness gym membership

Job summary

LOFT Community Services in Toronto seeks a Case Manager to support adults with mental health and housing needs. You will work independently or in a team, coordinating a network of services to empower clients and promote recovery in a respectful, stable environment.

You will provide direct support across daily living, crisis intervention, care linkages, and advocacy, aiming to improve independence and access to community resources.

Qualifications

• Relevant crisis intervention and advocacy skills to support clients with mental health and housing needs.
• Experience building therapeutic relationships and coordinating care with multidisciplinary teams.
• Ability to assess, plan, implement and evaluate client-centered services.

Responsibilities

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills and budgeting.
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and ODSP or other resources.

Skills

Crisis intervention

Advocacy

Case management

Assessment skills

Listening & communication

Cultural competency

Driver's license

Education

Post-secondary education in Social Services

Equivalent field

Job description

Title of Job: Case Manager

Date: September 11, 2026

Closing Date: September 27, 2026

Location: Toronto, ON - North Toronto ICM

Compensation: $57,007 - $71,647 Annually Prorated

Contract Duration: 6-Month Contract

Work Type: Onsite

Job ID: 10874751

Existing or New Position: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Program Summary

North Toronto ICM Team provides assistance to adults living in North York and North Toronto who are experiencing mental health issues that seriously impact their life. The program provides open ended and short-term case management and peer support services. The program provides assessment, consultation, access to treatment, service planning and advocacy for individuals referred through The Access Point. Services are centered around each individuals needs and focused on comprehensive assessment, stabilization and linking to resources in the community. The aim of the program is to provide a low barrier service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. The program strives to assist individuals to make choices and changes in their lives that promote recovery.

Job Summary

As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and selfrespect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required
• Other duties as assigned by Program Manager and/or designated supervisor

What You Bring

• Post-secondary education in Social Services / Human Services or equivalent field
• Minimum 3 years’ working experience with client population group
• Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs
• Ability to build therapeutic relationships and collaborate with clients on goals
• Familiarity with community resources and professional services
• Strong teamwork skills in a multidisciplinary environment
• Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships
• Solid computer literacy for maintaining records, files, and reports
• Effective analytical, organizational, and time management skills for coordinating client support and program activities
• Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices
• Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region

Work Environment

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours
• Frequent travel within the Central LHIN will also be required
• Occasional evening and weekend hours may be required

What We Offer

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note

• A satisfactory vulnerable sector check (VSC) is also required
• This posting provides only a summary of the responsibilities and requirements for the position

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or [phone].