Employment Caseworker

ICES: Data, Discovery, Better Health; Brampton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

META Employment Services is seeking a dedicated individual to provide client support through workshop facilitation, job applications, on-site coaching, onboarding, and retention services. You will collaborate with teams, facilitate group and one-on-one sessions, and help clients navigate programs and resources.

The role involves resume creation, mock interviews, data entry, and supporting retention strategies while traveling to various locations.

Qualifications

• Post-secondary education in social services or related discipline.
• At least 2 years of experience assisting people with disabilities or barriers to employment.
• Knowledge of federal, provincial and municipal employment programs and guidelines.
• Proficient in MS Office (PowerPoint, Outlook, Word, Excel).
• Experience with databases; CAMS experience advantageous.
• Strong interpersonal, problem-solving, and time-management skills.
• Willingness to travel to multiple locations.
• Valid Ontario driver's licence and reliable transportation.
• Ability to work independently and in a team; group workshop facilitation.
• Criminal record check including vulnerable sector screening.

Responsibilities

• Collaborate with team to identify job seekers’ attributes and develop strategies to increase employability and meet client employment goals.
• Provide support to individuals in navigating program components such as use of computer equipment and assistive devices, and accessing community service information.
• Facilitate workshops one-on-one or in a group setting, conduct mock interviews and provide feedback to client and Employment Coordinator.
• Create and update resumes, cover letters, and employment applications.
• Collect follow-up information and provide retention supports as needed.
• Support job seekers during the recruitment process including coaching for specific job opportunities and when appropriate, offer in-person support during job interviews.
• Perform follow-ups at specified intervals for active and closed clients, ensuring data and information is entered/tracked in a timely manner.
• Provide support with workplace accommodation requirements.
• Assist with developing and implementing workplace retention strategies.
• Accurately enter data including case notes into internal/external databases, submit required documentation (including paystubs).
• Provide job coaching (on-the-job client support through their orientation process and review of training materials, safety protocols, job duties, and company policies/procedures) as needed.
• Develop detailed task analyses and provide instruction to client to learn job duties and develop appropriate work behaviours on a one-on-one basis.
• Provide training to increase mobility options within the city.
• Liaise between the placement employer, META staff, and program participant.
• Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations.
• Other duties as assigned by the Program Supervisor.

Skills

Interpersonal skills

Time management

Problem solving

Group facilitation

Communication

Willingness to travel

Education

Post-secondary education in social services or related discipline

Tools

CAMS

Job description

POSITION SUMMARY

The incumbent will provide support to clients through workshop facilitation, job applications, on-site job coaching, onboarding, and retentionservices.

ROLES AND RESPONSIBILITIES

• Collaborate with team to identify job seekers’ attributes and skills, develop strategies to increase employability and meet clientemployment goals.
• Provide support to individuals in navigating program components such as use of computer equipment and assistive devices, and accessing community service information.
• Facilitate workshops one-on-one or in a group setting, conduct mock interviews and provide feedback to client and Employment Coordinator.
• Create and update resumes, cover letters, and employment applications.
• Collect follow-up information and provide retention supports as needed.
• Support job seekers during the recruitment process including coaching for specific job opportunities and when appropriate, of fer inperson support during job interviews.
• Perform follow-ups at specified intervals for active and closed clients, ensuring data and information is entered/tracked in a timely manner.
• Provide support with workplace accommodation requirements.
• Assist with developing and implementing workplace retention strategies.
• Accurately enter data including case notes into internal/external databases, submit required documentation (including paystubs).
• Provide job coaching (on-the-job client support through their orientation process and review of training materials, safety protocols, job duties, and company policies/procedures) as needed.
• Develop detailed task analysis’ and provide instruction to client to learn job duties and develop appropriate work behaviours on a oneon-one basis.
• Provide training to increase mobility options within the city.
• Liaise between the placement employer, META staff, and program participant.
• Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations.
• Other duties as assigned by the Program Supervisor.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Completion of post-secondary education in social services/employment/career counselling or related discipline.
• Minimum 2 years’ related experience supporting persons with disabilities and/or complex barriers to employment.
• Competent understanding of federal, provincial and municipal employment related programs and services, legislation, eligibili ty and guidelines.
• Familiarity with community social services networks and knowledge of Ontario income support programs.
• High level of computer proficiency in MS Office Suite (PowerPoint, Outlook, Word, Excel) and effective research skills.
• Previous experience using databases; experience using CAMS would be considered an asset.
• Client-focused with strong interpersonal skills which motivate and encourage others.
• Ability to negotiate, problem solve and effectively work under pressure.
• Must be willing to travel to various locations for work.
• Valid Ontario drivers’ licence, up-to-date vehicle insurance and reliable transportation is essential.
• Must be resourceful, organized, and efficient, with well-developed time management skills.
• Works well both independently and collaboratively, as part of a team.
• Comfortable speaking in group settings and able to organize and facilitate workshops/training sessions.
• Current and clear criminal record check, including vulnerable sector screening.

ADDITIONAL NOTES

• Additional languges is considered an asset.
• Travel outside the office will be necessary.
• May require non-standard working hours (evenings & weekends).
• Must have the ability to work from home as needed.
• META does not use AI in its recruiting and this is for an open position.

META Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require any accommodations during the recruitment process, please let us know by calling [phone] or by emailing [e-mail]. This job posting is to fill an existing vacancy.