Team Lead - Outreach

cmhapeel; Brampton; On-site; CAD 55,000 - 85,000; Full time

Job summary

CMHA Peel Dufferin is seeking a Team Lead for the Outreach Services Team, based on-site in Brampton. The role combines frontline duties with leadership, guiding the Outreach team and supporting the Program Manager.

We aim to empower staff, support community members facing homelessness and mental health challenges, and maintain high-quality care. This full-time position requires a 12-hour rotating shift schedule, including overnights, weekends, and holidays.

Qualifications

• Post-secondary degree in Social Services, Social Work, BSc. Nursing, etc.
• Minimum one year of supervision or leadership experience in a clinical or community setting.
• Knowledge of homelessness supports and risk factors.
• Experience in multidisciplinary teams and partnerships.
• Understanding of mental health, addictions, and harm reduction.

Responsibilities

• Assist with day-to-day clinical operations during 12-hour rotations.
• Participate in van shifts and Street Helpline as scheduled.
• Lead daily team huddles.
• Support staff and managers in planning and follow-up actions.
• Ensure adequate staffing coverage during shifts.
• Escalate clinical issues as appropriate.
• Contribute to program development and data reporting.
• Participate in quality improvement activities.

Skills

Leadership

Supervisory experience

Crisis intervention

Multidisciplinary teamwork

Cultural competence

Communication

Community engagement

Interagency collaboration

Education

Post-secondary degree in Social Services or related field

Supervision/leadership experience

Tools

CRMS or client record databases

Job description

This posting is for Internal employees to Outreach Services

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose

Joiningthe Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What we offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

We are seeking a Team Lead for the Outreach Services Team!

The Team Lead - Outreach role includes both front line and leadership duties. The position will provide leadership support to front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their shift.

Status: Full-time permanent, 12-hour rotational shifts including days, overnights, weekends and public holidays will be required. Note, this posting is for an active vacancy.

Base Salary: Outreach Worker salary plus $5000 annually

Location: 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based.

What you will do

• Assisting with the day-to-day clinical operations on the team during their 12-hour rotational shift
• Participate in van shifts and Street Helpline as part of the scheduled rotation
• Lead daily team huddles
• Working with marginalized populations, including those experiencing homelessness, mental health concerns and addictions
• Support staff in prioritizing client issues and tasks, as needed
• Support the Manager in team meetings including planning, chairing, and following up with actions as appropriate
• Support the Manager in case conferences, including planning, chairing, and following up with actions as necessary
• Ensure adequate staffing coverage during shifts
• Escalate staff and clinical issues to the Manager, as appropriate
• Aid leadership in program development
• Ensure service data is being collected and recorded regularly; daily reports done in a timely manner
• Participate in agency quality improvement activities, e.g. accreditation projects, Information Systems Support and Privacy and Security committees, special events, etc.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What you need to join our team

• Post-secondary degree in Social Services, Social Work, BSc. Nursing etc.
• Minimum one year of supervision or leadership experience in a clinical or community setting.
• Knowledge and principles of supporting homelessness and those at risk of homelessness.
• Demonstrated experience working within a multidisciplinary team and evidence of an understanding of the importance of partnerships and collaboration.
• Requires working knowledge and/or an understanding of various disciplines; including but not exclusive of mental health, substance abuse, harm reduction, new comer challenges and sensitivity to the settlement issues of new comers as well as the issues relating to homelessness and marginalized populations.
• Proven cultural competence and ability to effectively work with diversity.
• Ability to work 12 hours shifts including days, overnights, weekends and public holidays on a scheduled rotation.
• Proficient computer skills including knowledge of CRMS or similar client record databases.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Valid Canadian driver’s license and access to an insured automobile in good repair.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to apply: Monday September 21st at 4:00PM

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, 2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [e-mail]

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.