Site Host

City of North Vancouver; North Vancouver; On-site; CAD 33,000 - 39,000; Part time

Job summary

The City of North Vancouver is seeking auxiliary Site Hosts for public spaces such as the Shipyards, Waterfront and Civic Plaza to support Skate Plaza and Splash Park operations. The role emphasizes friendly service, safety and accurate transactions.

Responsibilities include greeting visitors, processing payments for skate rentals, updating notices, and coordinating with emergency services when needed. Completion of Grade 11 and Emergency First Aid are required or training provided.

Qualifications

• Strong customer service and communication skills.
• Cash handling experience required.
• Ability to work independently and with diverse stakeholders.

Responsibilities

• Greet the public and answer inquiries at City spaces (Shipyards, Waterfront, Civic Plaza).
• Provide on-ice assistance and safe, fun atmosphere during Skate Plaza operations; handle rentals and payments.
• Provide on-site assistance at Splash Park; host duties at Civic Plaza; update bulletins and notices.
• Act as point of contact for emergencies and coordinate with emergency services as needed.

Skills

Customer service

Cash handling

Communication skills

Education

Grade 11

Job description

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The Infrastructure, Transportation & Parks department is looking for individuals to work as Site Hosts at City public spaces such as the Shipyards and Waterfront and Civic Plaza on an auxiliary basis.

Responsibilities

In this position you will act as an ambassador of the City of North Vancouver greeting the public in a friendly and professional manner, answering inquiries, responding to complaints, directing people to appropriate information/resources and ensuring the safety and enjoyment of participants.

During the operation of the Skate Plaza, you will provide on-ice assistance and a safe and fun atmosphere for guests using the rink ensuring all skaters follow the rules, the safety of the rink and accesses is maintained and will open and close sections of the rink as required. You will also provide customer service for skate rentals, perform payment transactions and ensure proper handling of payment records.

During the operation of the Splash Park, you will provide on-site assistance, ensure the safety of all guests and ensure the observance of regulations of conduct. You will also be responsible for hosting duties at other City public spaces such as the Civic Plaza. You will assist with communications including creating and updating bulletins, flyers and notices to distribute to visitors both in print and on-line. You will be a point of contact for emergency situations that arise in the space and will take action to arrange for emergency services as required. Performs related duties as required.

Requirements

You will have strong customer service and communication skills, as well as, cash handling experience. You will have the ability to work independently, exercise judgment, deal courteously with the public and maintain effective working relationships with a variety of stakeholders. Completion of Grade 11 is required. Emergency First Aid is also a requirement however, the City of North Vancouver will provide successful candidates with the necessary training if applicable. Experience with skate rentals and knowledge of related equipment would be considered an asset along with the ability to skate.

Compensation

$24.87 per hour + 12% in lieu of benefits

(Pay grade 7 – January 2025 rates)

The City of North Vancouver is a certified Living Wage employer; the 2025 living wage is $27.85 (12% in lieu of benefits included) per hour.

Hours of Work

Auxiliary: Hours of work may vary. Shifts will be available seven (7) days a week and will generally be between the hours of 9:00am and 10:00pm.

Additional Information

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [e-mail] . We’re here to support your full participation.

Thank you for your interest in the City of North Vancouver.

We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.

Posting Number

Posting Number 2026-0096

Job Open Date

Job Open Date 09/09/2026

Job Close Date

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate the number of years of experience you have providing Customer Service, both in person and over the telephone:
  • Less than 1 year
  • 1 to less than 3 years
  • 3 to less than 5 years
  • 5 or more years
  • I have no experience providing Customer Service, both in person and over the telephone
• * Please indicate the number of years of cashiering experience you have:
  • Less than 1 year
  • 1 to less than 3 years
  • 3 to less than 5 years
  • 5 or more years
  • I have no cashiering experience
• * Emergency First Aid is a requirement of this position. If you do not have Emergency First Aid the City of North Vancouver will provide you with the necessary training. Are you willing and able to obtain and maintain Emergency First Aid?
  • Yes
  • No
• * This is an Auxiliary position, hours of work may vary. Shifts will be available seven (7) days a week and will generally be between the hours of 9:00am and 9:00pm. Please detail your availability in the space below.

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter