Customer Relations Clerk 1 (Part Time)

Municipality of North Cowichan; North Cowichan; On-site; CAD 25,000 - 36,000; Part time

Job summary

The Municipality of North Cowichan invites applications for the position of Customer Relations Clerk 1 on a part-time basis, minimum 20 hours/week. The successful candidate will staff the front desk at the Cowichan Aquatic Centre and Fuller Lake Arena, supporting programs and services with weekend and evening shifts.

Essential qualifications include Grade 12, 40 wpm typing, BC driver’s licence, and strong customer service and communication skills.

Qualifications

• Completion of Grade 12 is required.
• High typing speed (40 wpm) with proof from last 24 months.
• Valid BC Class 5 driver's licence; driving record required.
• Strong customer service, communication and problem solving abilities.
• Experience with Microsoft Office and Perfect Mind (Xplor) preferred.
• Basic accounting knowledge and ability to handle financial transactions.

Responsibilities

• Operate the front desk at Cowichan Aquatic Centre and/or Fuller Lake Arena.
• Support day-to-day delivery and operation of programs and services.
• Work weekend, evenings and shift rotations; may be deployed to other duties.

Skills

Customer service

Communication

Public relations

Problem solving

Independent work

Prioritization & multitasking

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Perfect Mind (Xplor)

Windows OS

Job description

The Municipality of North Cowichan (population 31,900) is located in the beautiful Cowichan Valley on Southern Vancouver Island, between Nanaimo and Victoria. Our communities of Chemainus, Crofton, Maple Bay and the South End, are home to a multitude of artistic, cultural and outdoor recreational activities. The Municipality provides a stable and varied work environment, competitive pay and benefits.

The Municipality of North Cowichan invites applications from candidates with the proven skills, qualifications and abilities for the position of Customer Relations Clerk 1 on a part-time basis working a minimum of 20 hours per week. If you are self-motivated, looking to take on a new challenge where you can make a difference, enjoy both responsibility and accountability with one of British Columbia's most inclusive and environmentally conscious municipalities.

The successful candidate will operate the front desk at the Cowichan Aquatic Centre and/or Fuller Lake Arena. They will be integral to the day-to-day delivery and operation of the front desk and reception area of these facilities, along with supporting the evaluation and on-going development of all programs and services for the complex. The hours of work will include weekends, evenings and shift work. Deployment to other duties may be required from time to time.

Required Skills, Qualifications and Abilities:

1. Completion of Grade 12.
2. A minimum keyboard speed of 40 wpm is required. Proof of typing speed or assessment results from the last 24 months must be included with your application.
3. Possession and maintenance of a valid Class 5 B.C. Driver's Licence; a satisfactory current driver's abstract will be required.
4. Superior skills and abilities related to the delivery of customer service, communication (oral, written and non-verbal), public relations and problem solving.
5. Demonstrable skills in a Windows-driven network system, including Microsoft Office programs (e.g. Word, Excel, Outlook). Experience in using Perfect Mind (Xplor) software will be preferred.
6. Sound knowledge of basic accounting principles and ability to accurately complete financial transactions.
7. Sound knowledge of facilities, programs, services and schedules.
8. Good independence of judgment, and capability of working under minimal supervision recognizing and addressing liability risks.
9. Working knowledge of and commitment to WorkSafeBC regulations and safety procedures and other related regulatory requirements as related to the safe operation of an aquatic and fitness facility.
10. Demonstrable ability to adapt quickly, effectively prioritize and accurately complete a variety of tasks.
11. Demonstrable ability to operate office equipment.
12. The position may be physically demanding; candidate must be able to successfully perform all duties associated with the position. A medical certificate attesting to suitability for this position may be required.

This is a unionized position (CUPE Local 358) and the collective agreement may be viewed on our website.

Candidates being considered will be required to undergo a comprehensive evaluation of skills, qualifications, and abilities. This position has responsibility for vulnerable persons and will therefore be required to undergo a Vulnerable Sector screening check, in addition to a Police Information Check, if an offer of employment is made.