Showroom And Brand Consultant

Talentify; Montreal; On-site; CAD 72,000; Full time

Job summary

An established industry player is seeking a Showroom Brand Consultant to join their vibrant team in Downtown Montreal. This role is perfect for someone passionate about customer service and showroom management, where you will engage with clients, maintain the showroom's appeal, and collaborate with a marketing agency to enhance brand presence. Your responsibilities will include guiding visitors through product features, managing appointments, and supporting social media efforts. If you're bilingual in French and English and have a flair for creating welcoming environments, this opportunity could be your next career move in a dynamic and supportive workplace.

Qualifications

• Bilingual in English and French, both written and spoken.
• 2-3 years of experience in customer service or showroom management.

Responsibilities

• Act as brand ambassador and facilitate showroom appointments.
• Track opportunities and leads while managing showroom activities.

Skills

Customer service

Showroom management

Marketing administration

Outlook

Social media platforms

Customer support

Data entry

Administrative support

Email marketing

Digital marketing

Education

Post-secondary education in marketing or business management

Tools

Salesforce

MS Office

Job description

Job Title: Showroom Brand Consultant [BILINGUAL - French and English]

Location: Downtown Montreal

Job Type: Full-time

About Us: Join our dynamic team at [Showroom Name], where we specialize in showcasing top-quality home appliances. We are committed to delivering exceptional service and creating a welcoming environment for our clients.

Job Overview: The Showroom Brand Consultant will work in our brand-new showroom in Downtown Montreal. The primary purpose of this role is to present and introduce our brand's products to visitors, acting as a specialist. On a day-to-day basis, the consultant will maintain the showroom's cleanliness and setup, welcome and guide clients (average of 3 appointments per day plus walk-ins), and follow up with clients after their visits. Additionally, the consultant will track opportunities and leads and collaborate closely with a marketing agency for social media content and communication.

This position combines customer service (interacting with clients) and clerical/administrative tasks. Note that this is not a sales job; clients cannot purchase products directly in the showroom.

Software: Salesforce & MS Office

Responsibilities:

• Act as the brand ambassador for three appliance brands, facilitating showroom appointments and event experiences for visitors.
• Serve as the primary contact for visitors and be accountable for tracking opportunities and leads.
• Understand and demonstrate the features and benefits of our brands, products, and services.
• Respond to internal and external stakeholders to help initiate and close sales cycles in collaboration with the customer community.
• Gather information and resources to integrate into client and small group presentations, with a commitment to continued product learning.
• Coordinate and host events, vendors, and contractors to support showroom activities and training programs.
• Build and maintain relationships with consumers, dealers, designers, architects, builders, and developers (trade organizations).
• Manage scheduling and provide updates to showroom calendars, attendance trackers, and event schedules using available CRM tools (Salesforce, Outlook, and Excel).
• Provide pre- and post-sale demonstrations, resources, specifications, and quotes to clients (virtually and in person); follow up on leads when necessary.
• Support trade events and shows to promote showroom programs and brands.
• Promote trade program benefits and respond to members’ inquiries, registrations, and experiences. Maintain a designer database relevant to trade programs.
• Maintain the showroom's appearance, inventory, and displays; troubleshoot appliance errors and schedule service if required.
• Comply with the organization's purchasing, accounting, and data-keeping policies when completing assigned tasks and reporting.
• Contribute to social media content developed at the showroom.
• Assist with the execution of showroom activities (virtual or in person), including events, culinary demonstrations, and sales and training activities as directed.
• Perform all other duties as assigned.

Skills:

• Customer service
• Showroom management
• Marketing administration
• Outlook
• Social media platforms
• Customer support
• Data entry
• Administrative support
• Email marketing
• Digital marketing

Top Skills:

• Customer service
• Showroom management
• Marketing administration
• Outlook
• Social media platforms

Additional Skills & Qualifications:

• Perfectly bilingual in English and French, both written and spoken (writing proficiency required).
• Post-secondary education (ideally university) in marketing, business management, luxury, fashion, or related fields.
• At least 2-3 years of professional experience in Retail, Luxury, Fashion, Customer service, Showroom management, or Administrative roles. Experience in both administration and customer service is required.
• Experience of social media and outreach - creating content, editing, and posting
• Solid knowledge of MS Office and overall tech-savviness

Nice to Haves:

• Knowledge of home appliances.
• Professional experience in events management.

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $72000.00 - $72000.00/yr.

Workplace Type: This is a fully onsite position in Montreal, QC.