Shopping Experience Specialist

Retail Gigs; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Retail Gigs is seeking a content-focused specialist to join the Online Shopping Experience team in Toronto. You will translate the campaign calendar into compelling homepage experiences and landing pages using Contentful, coordinating with multiple teams as campaigns launch into the holiday period.

You should be organized, quick to learn, and able to communicate clearly while balancing QA, content building, and strategic thinking to optimize the customer journey.

Qualifications

• Candidates must be highly organized with calendars, deadlines and launches.
• Excellent written and verbal communication across teams to flag missing information early.
• Ability to learn fast and become productive without constant direction.
• Contentful CMS experience is valuable; other CMS platforms are transferable.
• Experience translating campaign briefs into homepage updates and landing pages.

Responsibilities

• Hands-on content building for homepage and landing pages.
• Quality assurance and content validation (QA) across campaigns.
• Coordinate across teams to align on campaigns and timelines.
• Think strategically about the overall customer shopping experience.

Skills

Organized

Strong communicator

Quick learner

Contentful CMS

Homepage/digital experience

Tools

Contentful

Job description

Job Description

You'd be joining a large Retail Client on their Online Shopping Experience team and helping build out what customers actually see and interact with on the website. A big part of the role is taking the campaign and promotional calendar and turning that into homepage experiences, landing pages, and other onsite content using Contentful. They need someone who is organized, communicates well, and can pick things up quickly because there are a lot of campaigns launching, especially heading into the holiday period. It's a mix of hands-on content building, QA, coordination, and thinking strategically about the overall customer shopping experience

Skills and Requirements

• Organized and reliableThere are a lot of moving pieces, calendars, deadlines, and launches, so they need someone who can stay on top of their work.
• Strong communicatorThey need to clearly communicate what they need from different teams and flag missing information or potential issues early.
• Quick learnerThis is a big one. The team has already gone through two specialists, so they need someone who can pick up the process quickly and become productive without needing constant direction.
• Contentful / CMS experienceContentful experience is valuable, although the platform itself can be learned. Strong experience with another CMS or digital content platform could translate well.
• Homepage / digital experience buildingThey should understand how to take a campaign calendar or brief and translate it into an actual onsite customer experience, including homepage updates and landing pages.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.