Lead Brand Experience Operations Manager

Insight Global; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Insight Global seeks a Brand Experience Operations Lead to drive retail stories, experiences, and environments across stores, eCommerce, and events. You will lead cross-functional projects from concept through execution, coordinating timelines, budgets, risks, and stakeholder alignment to ensure high-impact guest experiences.

The ideal candidate has 5-7+ years in program management within retail/brand experience, store development, or visual merchandising, partnering with creative, retail, and

Qualifications

• 5-7+ years of project or program management experience
• Experience owning project plans, timelines, budgets, risk mitigation, and stakeholder alignment
• Experience supporting Retail Brand Experience, Store Development, Visual Merchandising, Retail Operations, or Creative Operations teams
• Understanding of retail environments, guest journeys, in-store experiences, fixtures, signage, and store programs
• Experience driving projects from planning through implementation

Responsibilities

• Lead cross-functional projects from concept through execution, managing timelines, budgets, risks, and stakeholder alignment
• Partner with creative, retail, operations, and external agency teams to ensure on-time delivery of guest-facing experiences
• Proactively identify risks and develop contingency plans to keep programs moving forward
• Create and optimize project processes and workflows to improve efficiency and scale operations

Skills

Project & Program Management

Retail Brand Experience

Stakeholder Management & Communication

Operational Excellence

Creative & Agency Collaboration

Strategic Thinking

Tools

Smartsheet

Excel

Microsoft Teams

Microsoft Office Suite

Airtable

Job description

Job Description

Insight Global is seeking a Brand Experience Operations Lead to support Brand Experience team in delivering impactful retail stories, experiences, and environments across stores, eCommerce, and events. This individual will lead cross-functional projects from concept through execution, managing timelines, stakeholders, budgets, risks, and operational processes. The ideal candidate brings strong program management experience within retail, brand experience, store development, or visual merchandising environments and thrives in fast-paced, evolving organizations. This role partners closely with creative, retail, operations, and external agency teams to ensure high-quality, on-time delivery of guest-facing experiences.

Skills and Requirements

1. Project & Program Management5-7+ years of project or program management experienceProven ability to manage multiple cross-functional initiatives simultaneouslyExperience owning project plans, timelines, budgets, risk mitigation, and stakeholder alignmentStrong organizational skills with exceptional attention to detail
2. Retail Brand Experience BackgroundExperience supporting Retail Brand Experience, Store Development, Visual Merchandising, Retail Operations, or Creative Operations teamsUnderstanding of retail environments, guest journeys, in-store experiences, fixtures, signage, and store programsExperience driving projects from planning through implementation
3. Stakeholder Management & CommunicationStrong relationship-building and communication skillsExperience partnering with cross-functional teams, business leaders, vendors, agencies, and creative stakeholdersSkilled at facilitating meetings, documenting actions, and driving accountability
4. Operational ExcellenceAbility to navigate ambiguity and shifting priorities while maintaining project momentumStrong sense of ownership, accountability, and problem-solvingExperience creating or improving processes, workflows, and operational efficiencies
5. Tools & TechnologyProficiency with:SmartsheetExcelMicrosoft TeamsMicrosoft Office SuiteOther project and workflow management tools
6. Core CompetenciesSelf-starter with an entrepreneurial mindsetCritical thinker who can anticipate risks and develop contingency plansCollaborative team player who thrives in a fast-paced environmentPositive attitude with the ability to adapt to changing prioritiesRetail & Brand ExperienceExperience supporting retail marketing, experiential marketing, or brand activation programsBackground in visual merchandising or guest experience initiativesCreative & Agency CollaborationExperience working closely with creative teams, design partners, or external agenciesExposure to creative production and campaign execution processesProcess Improvement & OperationsExperience building scalable processes and operational frameworksAutomation, workflow optimization, or process-design experienceStrong continuous improvement mindsetAdditional ToolsAirtable experienceFamiliarity with resource planning and project reporting toolsStrategic ThinkingStrong analytical and problem-solving capabilitiesAbility to evaluate multiple solutions and make informed recommendationsComfortable driving initiatives in ambiguous and rapidly evolving environments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].