Shopper Insights Client Manager

dunnhumby; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Pension plan

Time off 25 days

Wellness allowance

Counselling support

Long service awards

Car allowance

Job summary

dunnhumby Canada is seeking a Client Leadership professional to drive relationships with CPG clients and retailers, shaping plans and insights that fuel growth. You will translate priorities into actionable workplans and lead upsell/cross-sell efforts while coaching client leads to strong delivery and revenue impact.

The role emphasizes strategic account leadership, commercial judgment, and a proactive, collaborative approach to manage pipeline, delivery, and financial priorities within a

Qualifications

• 5+ years of client leadership in a CPG/insight or related business.
• Strong leadership in a client-facing team environment.
• Proven commercial judgement with sales experience.

Responsibilities

• Build trusted relationships with CPG clients and retailer stakeholders.
• Shape account plans, stakeholder maps and value measures.
• Translate priorities into the right insight workplan.
• Lead upsell and cross-sell activity across clients and prospects.
• Coach Shopper Insights Client Leads to support delivery, renewals and revenue.

Skills

Client leadership

Relationship management

Insight delivery

Commercial thinking

Stakeholder management

Upsell & cross-sell

Job description

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers and brands. We work across grocery, mass and specialty retail, translating insight into action on everything from ranges and pricing to media and promotions.

What You’ll Be Doing

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

• Build trusted relationships with CPG clients and relevant retailer stakeholders.
• Shape account plans, stakeholder maps and agreed value measures.
• Translate supplier, retailer and category priorities into the right insight workplan.
• Lead upsell and cross-sell activity across assigned clients and prospects.
• Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance.

What We’re Looking For

You’ll bring a balanced mix of supplier‑side client leadership, insight expertise and commercial thinking.

• Understanding of the CPG industry and experience in an insight or CPG business.
• Leadership experience in a client‑facing team environment.
• Commercial judgement supported by experience selling products or services.
• Confident stakeholder management across supplier and retailer organisations .
• Ability to balance pipeline , client delivery, team leadership and financial priorities.

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don’t just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Benefits at dunnhumby Canada

• Healthcare: Private medical and dental coverage through Desjardins. dunnhumby funds 90% of the full premium cost and the employee funds 10%.
• Protection and retirement: Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins, plus a 5% cash allowance of base salary for personal pension or retirement provision.
• Time off: 25 days holiday per holiday year in addition to public holidays that fall during the working week, Early Friday finishes, loyalty days and a birthday day off.
• Wellbeing: A $500 annual Health & Wellness allowance, the dh Wellness Hub and an Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families.
• Lifestyle and extras: Long Service Awards and the Talent Scout referral programme . A car allowance is provided to G4+ roles.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice: https://www.dunnhumby.com/recruitment-privacy-notice/