Shopper Insights Senior Client Lead

dunnhumby Ltd.; Grand Rapids; Hybrid; CAD 156,000 - 240,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Wellbeing resources

Job summary

dunnhumby is seeking a Shopper Insights Senior Client Lead based in Grand Rapids to translate customer data into actionable commercial insights. You will drive insight-led recommendations that influence category strategy and business performance for the Meijer partnership, collaborating with client stakeholders and internal teams.

You'll build strong relationships, uncover opportunities, and ensure clients realise value from our data science capabilities, with flexible working options and a

Qualifications

• Experience delivering shopper, customer, category, or consumer insights in a client-facing environment.
• Strong storytelling skills to communicate complex findings to senior stakeholders.
• Analytical problem-solving and ability to translate data into actionable recommendations.
• Relationship-building across multiple stakeholder groups and seniority levels.
• Commercial awareness with a focus on measurable business outcomes.

Responsibilities

• Lead development and delivery of shopper insight projects to support client growth objectives.
• Build trusted relationships with retailer and supplier stakeholders as a strategic advisor.
• Translate complex data into clear, actionable recommendations.
• Identify opportunities to grow client value through insight-led engagement.
• Collaborate with cross-functional teams to ensure high-quality project delivery and impact.

Skills

Shopper insights

Client-facing

Storytelling

Data analysis

Stakeholder management

Commercial awareness

Job description

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Meijer

Our Meijer team is embedded in one of dunnhumby's most important North American retail partnerships. We help Meijer and its supplier community turn customer data into category growth, shaping ranges, promotions and the everyday shopping experience for millions of customers across the US Midwest using dunnhumby science.

About the Role

As a Shopper Insights Senior Client Lead, you will help clients translate customer data into actionable commercial insights that drive growth. Working closely with client stakeholders and internal dunnhumby teams, you'll lead the delivery of insight-led recommendations that influence category strategy, customer decisions, and business performance across the Meijer partnership. Based in Grand Rapids, you'll play a key role in strengthening relationships, uncovering opportunities, and ensuring clients realize value from dunnhumby's customer data science capabilities.

What You'll Be Doing

You'll combine analytical thinking with strong client engagement skills to deliver impactful shopper and customer insights.

• Lead the development and delivery of shopper insight projects that support client growth objectives.
• Build trusted relationships with retailer and supplier stakeholders, acting as a strategic advisor.
• Translate complex customer and shopping behavior data into clear, actionable recommendations.
• Identify opportunities to grow client value through consultative insight-led engagement.
• Collaborate with cross-functional teams to ensure high-quality project delivery and commercial impact.

What We're Looking For

We're looking for a commercially minded insight professional who enjoys solving client challenges through data, insight, and collaboration.

• Experience delivering shopper, customer, category, or consumer insights in a client-facing environment.
• Strong storytelling skills with the ability to communicate complex findings clearly to senior stakeholders.
• Analytical problem-solving and confidence working with data-driven recommendations.
• Relationship-building capability across multiple stakeholder groups and levels of seniority.
• Commercial awareness and a focus on creating measurable business outcomes.

You’ll Thrive If You…

• Enjoy balancing strategic thinking with hands-on delivery.
• Are comfortable influencing decisions through evidence-based recommendations.
• Like working collaboratively across clients and internal teams.
• Have a passion for understanding customer behavior and driving growth through insight.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

US Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Company-paid life insurance and disability coverage.
• 401(k) retirement plan with up to 5% company match.
• Wellbeing resources through the Wellness Hub plus a $500 annual health and wellbeing allowance.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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