Shop Team Lead

Colonial Group; Dorval; On-site; CAD 65,000 - 90,000; Full time

Job summary

Colonial Group is seeking a Shop Team Lead in Dorval, QC to coordinate daily shop operations, support technicians, and uphold safety and quality standards. You will serve as the primary technical contact, provide leadership, and work alongside the team to ensure efficient repairs and high productivity.

The role requires journeyman experience in heavy equipment or related fields, with strong troubleshooting, communication, and bilingual French/English skills to interact across Canada.

Qualifications

• Journeyman Heavy Equipment Technician, Forklift Technician, or equivalent experience.
• Demonstrated leadership abilities and strong communication skills.
• Strong troubleshooting and diagnostic capabilities.
• Experience with work order systems and service documentation.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Bilingual French and English communication skills required.

Responsibilities

• Coordinate daily shop work and prioritize tasks with Service Manager and dispatch.
• Provide guidance and coaching to shop technicians.
• Review workmanship and ensure safety, quality, and productivity standards.
• Maintain updated work orders and communicate job status and required parts.
• Assist with onboarding and mentoring new technicians.
• Identify process improvements and contribute to KPIs.

Skills

Leadership

Team supervision

Troubleshooting

Diagnostics

Work order systems

Bilingual (French/English)

Job description

Position Summary

The Shop Team Lead is responsible for coordinating daily shop operations, supporting technicians, ensuring work is completed safely and efficiently, and maintaining high standards of quality and productivity. This role serves as the primary point of contact for shop technicians and provides technical leadership while working alongside the team.

Key Responsibilities

Leadership & Team Support

• Provide daily direction and support to shop technicians.
• Assist with assigning and prioritizing work in coordination with the Service Manager and dispatch.
• Serve as the first point of contact for technical questions and troubleshooting.
• Promote a positive, professional, and safety-focused work environment.
• Assist with onboarding and mentoring new technicians.

Shop Operations

• Monitor workflow and ensure repair jobs progress efficiently.
• Coordinate movement of equipment within the shop.
• Review technician work for quality and completeness.
• Ensure work orders are updated accurately and promptly.
• Communicate job status, delays, and required parts to the Service Manager.
• Monitor technician productivity and workload balancing.
• Identify work order bottlenecks and implement corrective actions.

Safety & Compliance

• Enforce company safety policies and procedures.
• Conduct daily shop safety observations.
• Ensure technicians use proper PPE and safe work practices.
• Maintain a clean and organized shop environment.

Customer & Service Support

• Assist in diagnosing complex repairs.
• Support technicians in identifying required parts and repair solutions.
• Help ensure estimates and repair recommendations are accurate.
• Participate in customer discussions when technical expertise is required.

Performance & Continuous Improvement

• Monitor productivity and efficiency within the shop.
• Recommend process improvements and best practices.
• Assist the Service Manager with identifying training needs.
  • Provide ongoing coaching, skills development, and performance feedback to technicians while identifying training opportunities.
• Support achievement of departmental KPIs.

Qualifications

• Journeyman Heavy Equipment Technician, Forklift Technician, or equivalent experience.
• Minimum 5 years of technical experience in material handling, heavy equipment, or related industry.
• Demonstrated leadership abilities and strong communication skills.
• Strong troubleshooting and diagnostic capabilities.
• Experience with work order systems and service documentation.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Bilingual French and English communication skills are required for this position. The duties of this role involve frequent oral and written communications with employees, customers, and business partners across Canada, including individuals who conduct business in English. Knowledge of English is therefore necessary to perform the responsibilities of the position and to maintain effective communications with these stakeholders.

Key Competencies

• Leadership
• Coaching & Mentoring
• Problem Solving & Diagnostics Strength
• Customer Focus
• Time Management
• Teamwork
• Accountability
• Safety Leadership

Success Measures

• Shop productivity and efficiency
• Work order completion times
• Quality of repairs and rework reduction
• Safety performance
• Technician engagement and development
• Customer satisfaction

Authority Level

The Shop Team Lead:

• Assigns and coordinates daily shop work.
• Recommends overtime and resource requirements.
• Provides technical direction and coaching.
• Escalates disciplinary, compensation, hiring, and performance matters to the Service Manager.