Shipping and Receiving Manager

University of Toronto Press; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

University of Toronto Press in Canada is seeking a Shipping and Receiving Manager to oversee the efficient operations of the U of T Bookstore shipping and receiving team at the St George Campus. You will supervise unionized staff, manage budgeting, and negotiate carrier and customs terms to optimize delivery of goods.

The role requires coordinating with multiple departments, optimizing inventory, and ensuring timely order fulfillment while adhering to policies and procedures.

Responsibilities

• Organizes day to day operational responsibilities for the Koffler shipping and receiving team
• Recruits, trains, supervises and supports staff; conducts discipline and coaching
• Plans staffing and schedules staffing accordance with budgetary goals
• Coordinates the shipping and receiving requirements, of various departments and locations to optimizes the timely flow of goods
• Recommends and develops policies and procedures related to shipping and receiving, including traffic and customs
• Provides routing and carrier instructions to all staff and suppliers
• Negotiates freight rates with outside carriers in consultation with management optimize both costs and service
• Collaborates with the text team to ensure wholesale buy backs and rental returns are sent to wholesale vendors in timely manner using carriers preferred by wholesale vendors
• Coordinates returns with satellite locations to take advantage of cost savings through consolidation
• Ensures that departmental equipment is properly serviced and in good order
• Manages and maintains the inventory levels of receiving supplies without undue surplus and shortages
• Acts as liaison between shipping and ecommerce team to ensure customer orders are handled efficiently
• Interacts with the accounting department to ensure all paperwork, and issues, are checked and resolved in a timely manner
• Ensures all invoices and charges relating to Customs and Border traffic are reviewed, approved, investigating any errors or discrepancies. Pursues any duty drawbacks that are applicable
• Collaborates with Distribution Division and trans-border carriers manages the shipments between Tonawanda, New York warehouse and Toronto
• Provides a resource for all pertinent customs regulations, tariff information, etc., and keeps management updated, and in line with any changes
• Participates in the opening and closing management rotation including weekend shifts
• Other duties as assigned

Job description

Position: Shipping and Receiving Manager

Reports to: Senior Store Manager

Division: Retail

Number of Direct Reports: 2 full-time employees, occasionally part-time employees

Location: U of T Bookstore, St George Campus (Koffler)

What You’ll Be Doing:

In close collaboration with the store teams, you’ll be responsible for the efficient, cost-effective operation of all shipping and receiving functions for the University of Toronto Bookstores. This includes supervision of unionized employees, planning and budgeting responsibilities, department related purchasing, carrier and custom broker negotiations and collaboration, other customs/traffic related duties, managing some warehousing space, and fostering strong teamwork.

Salary Range: $50,000 - $55,000

This is a current vacancy within our organization.

Key Responsibilities:

• Organizes day to day operational responsibilities for the Koffler shipping and receiving team
• Recruits, trains, supervises and supports staff; conducts discipline and coaching
• Plans staffing and schedules staffing accordance with budgetary goals
• Coordinates the shipping and receiving requirements, of various departments and locations to optimizes the timely flow of goods
• Recommends and develops policies and procedures related to shipping and receiving, including traffic and customs
• Provides routing and carrier instructions to all staff and suppliers
• Negotiates freight rates with outside carriers in consultation with management optimize both costs and service
• Collaborates with the text team to ensure wholesale buy backs and rental returns are sent to wholesale vendors in timely manner using carriers preferred by wholesale vendors
• Coordinates returns with satellite locations to take advantage of cost savings through consolidation
• Ensures that departmental equipment is properly serviced and in good order
• Manages and maintains the inventory levels of receiving supplies without undue surplus and shortages
• Acts as liaison between shipping and ecommerce team to ensure customer orders are handled efficiently
• Interacts with the accounting department to ensure all paperwork, and issues, are checked and resolved in a timely manner
• Ensures all invoices and charges relating to Customs and Border traffic are reviewed, approved, investigating any errors or discrepancies. Pursues any duty drawbacks that are applicable
• Collaborates with Distribution Division and trans-border carriers manages the shipments between Tonawanda, New York warehouse and Toronto
• Provides a resource for all pertinent customs regulations, tariff information, etc., and keeps management updated, and in line with any changes
• Participates in the opening and closing management rotation including weekend shifts
• Other duties as assigned

Education, Qualifications and Experience:

• Post-secondary graduate; or equivalent education/experience
• Four years shipping and receiving experience including management
• Move/lift/handle cartons/product weighing up to 20 kg
• Excellent knowledge of freight rates and customs/tariff regulations and procedures
• Experience in warehouse environment is an asset

Knowledge, Skills and Attributes:

• Results orientated leader with aptitude to lead change
• Lead, coach and build teams
• Manage multiple projects simultaneously; deliver projects on time, on budget, with minimal supervision
• Solid understanding of receiving operations including planning skills
• Proficient with computers including MS office and other related resources
• Energetic with a positive attitude and outstanding customer service skills
• NetSuite experience is considered an asset
• Intellectual curiosity and a commitment to continuous learning — a growth mindset
• Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices

Working Hours:

Normal business hours are 7.25 hours per day, 36.25 hours per week. A certain amount of overtime will be required from time to time, especially during peak periods. Occasional weekend and evening work.

About University of Toronto Press

The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at [phone].