Shift Supervisor

Ontario Trillium Foundation; Elora; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Employee meal discount

Premium Rate of Pay

Fast pace work environment

Job summary

Tim Hortons in Elora, Ontario is seeking a Shift Supervisor to support restaurant leadership and ensure guest satisfaction. You will assist with daily operations across all shifts, train team members, and uphold food safety standards to deliver quality service.

The role requires supervisory experience in quick service, strong customer focus, and the ability to manage cash tasks when needed. Growth opportunities may exist within restaurant management.

Qualifications

• Tim Hortons experience is an asset.
• Must be able to lift 25 lbs.
• Previous supervisory experience in Quick Service.
• Friendly and outgoing person.

Responsibilities

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.

Skills

People skills

Job description

Description

As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities

The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to team members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through’s to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

Why work for us?

• Employee meal discount
• Premium Rate of Pay
• Fast pace work environment

For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management.

Requirements

Tim Hortons experience an asset

Must be able to lift 25 lbs

Previous supervisory experience in Quick Service

Friendly and outgoing

Company Information

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.